“Why Guided Tours Are Needed”

“Since the beginning of mankind, the fable-tellers have not only given us entertainment but a kind of wisdom, humor, and understanding that, like all true art, remains imperishable through the ages.” - Walt Disney

The popular Disneyland Guided Tour has always been especially recommended for “first time guests” or “limited-time visitors”. The reason is that “first-time guests” generally want to see everything, and make every minute of their visit count. Some guests visit Disneyland from near and far - from other states, and at times other countries, and perhaps may never be able to visit Walt Disney’s Magic Kingdom again in their lifetime. So, along the Disneyland Guided Tour, these special guests are taken on an exciting tour of “Disneylandmarks”, lead by a charming Disneyland Tour Guide who tells the fascinating story of the Magic Kingdom’s history and growth. The “safari through the unique lands of the Magic Kingdom” included the “sidelights of Disneyland as well as the highlights”! Whether you have been a first-time guest or a returning guest, you may have enjoyed a “personally guided tour of Disneyland” in the past. Now, I invite you to please step this way was we explore an abridged historical tour of what has been heralded as “A Wonderful Way to Explore Disneyland” - the Disneyland Guided Tour!

“‘Kings and Commoners’ Enjoy Disneyland Before Guided Tours”

Even before the Disneyland Show debuted to the public, every Guest received the V.I.P. treatment. Members of the press were often invited to visit Disneyland as a “sidewalk inspector” of the greatest construction show on earth (even before there were any sidewalks), in order to divulge the sights in store for readers of news journals and periodicals. Many of these members of the press (like Bob Thomas of Associated Press) were personally given tours by Walt Disney. For example, toward the beginning of her article “Walt’s Wonderland” (published July 10th, 1955), Florabel Muir mentioned, “I’ve just taken a tour of this unique, $17,000,000 wonderland that Disney beamingly refers to as ‘160 acres of happiness.’ My guide was the boss himself. Like a kid who’s got the toy he’s always wanted, 53-year-old Walt bubbled with boyish pride and excitement as he ushered me into his brand new world of make believe.”

When Disneyland first opened in 1955, the tradition of V.I.P. treatment of all Guests officially began, as “attendants and guides” would “clear certain areas of Disneyland in preparation for… ceremonies,” and directed members of the International Press to these areas. Subsequently, Walt Disney still personally (occasionally) took the lead in both caring for and responsibility of touring some VIP Guests around Disneyland. During Disneyland’s first fabulous decade, you may have seen Walt Disney personally set time aside to show his magic kingdom to such guests of note, as King Mohammed V of Morocco (1957), Richard Nixon and his family (1959), Prime Minister Jawaharlal Nehru of India (1961), the Shah of Iran and Empress Farah (1962), and many, many, others. Some V.I.P. Guests were family friends. Kay Malins (who once served as a Disneyland Guide) recollects how Walt and Lillian personally invited both of her parents (Rush & Inez Johnson of Marceline Missouri) to Disneyland, and spent the day touring them around his “Magic Kingdom.” It is clear, that since the beginning, whether you were “the President of the United States, the Shah of Iran, or the family from Dubuque, Iowa,” exploring Disneyland at the side of an official (and knowledgeable) Disneyland Guide has always been considered “a wonderful way to enjoy Disneyland”!

Pictured above, we see Walt Disney filling the role of Disneyland Tour Guide for (Mumbai) India-born actress Merle Oberon (pictured) and her guests Lord and Lady Dalkeith (outside of the scene)! Among other attractions, Walt was especially excited to show off Adventureland’s Indian Village to his guests! Below Walt and Lillian present Belgian King Baudouin with a memento (the official Disneyland flag) after personally touring him around "some of the more familiar rides" of the Magic Kingdom.

Now as time marched on, Walt became increasingly busy with many projects, and it wasn’t possible to personally give tours (like the one pictured) to all his VIP guests. In addition, ordinary Guests of Disneyland generally wanted to see everything, and make every minute of their visit count. Despite Disneyland’s revolutionary “hub and spoke” design, some guests may have (at times) felt a little lost while visiting the vast acreage of Walt Disney’s Magic Kingdom for the first time. Though Guide Books (which were printed as early as 1955) included “the maximum amount of information in a limited space which was available”, and Disneylanders (like the old-fashioned policemen) were “always available to answer Guest’s questions on a specific subject”, it is clear that Guests still needed assistance navigating and becoming familiar with Walt’s Park.

Even before Disneyland opened, the idea of a Disneyland Tour Guide was approached in an unlikely source - licensed merchandise. As early as 1955, the "Walt Disney's Disneyland Fun Box" by Whitman contained both a Game Board and a Card Game, featured several references to a Disneyland Guided Tour. The souvenir (sold from 1955-1965), predated the Disneyland Guided Tour Program by three years, and was still being sold by the Tencennial Celebration.

Of particular interest is one early “Donald Duck in Disneyland” Dell Giant Comic (first published in 1954) depicting Mickey Mouse, Donald Duck and friends meeting with a male Disneyland Tour Guide (years before the Disneyland Guided Tour Program came into existence).

It appears that Walt Disney was preoccupied, so he asked a Disneyland Tour Guide to show the gang around! As a sidelight, this seems to be the very same Tour Guide that makes an appearance on the cover of Walt Disney’s Fantasyland Game (manufactured by Parker Brothers in 1955). Anyhow, in this publication, the Guided Tour of Disneyland naturally begins in Town Square.

In response to guest’s needs, a program was started, which made possible “numerous special privileges, including guided tours of the park, reserved eating facilities at one of Disneyland’s fine restaurants, a group reservation for the Golden Horseshoe Show, a welcoming banner on Main Street and a special welcoming Concert by the Disneyland Band,”(according to The Disneyland News, Vol.1 ; No.8, page 3, published February 10, 1956). I would like to redirect your attention to the fact that a Guided Tour of the Park was offered to groups as early as spring-summer of 1956. The same publication elaborates : “All parties are met by a member of the Guest Relations staff at the Main Gate upon their arrival. They are then guided into Town Square, where an orientation and official welcome to Disneyland are given. Many times a conducted tour of the Park is prearranged. Normally the staff member will meet the group again at lunch or dinner to assist in any possible way.”

A few months later (by August of 1956), many “school groups and children’s groups” took advantage of this provision through the Disneyland Youth Services Department Lead by “Dorothy Mannes”, while the national and local “Convention and Industry Groups” were scheduled with the help of C.L. Blackburn. An article entitled “Customer Relations Department Provides Tour Services” ran in “The Disneyland News” (Vol.2, No.2 ; August, 1956 ; page 2). As you read the following excerpt, documenting this pivotal point in “Tour Service” history, note the terms “host service” and “guided tour” :

“The planned tour, a longtime favorite with travelers, is an increasingly popular way of visiting Disneyland… Advantages of planning a scheduled tour through the Park’s Customer Relations Department are many, Administrative details such as parking, ticket purchase, food service are taken care of and host service with guided tour is provided.”

This (of course) was a stepping stone to something much grander, and what would be heralded “a wonderful way to enjoy Disneyland” was soon in the works (within two years, that is)! For now, this Guided Tour of Disneyland would accomplish a specific need of visitors, all through the proven diplomatic and service-oriented leaders and otherwise valuable people of Disneyland!

Customer Relations Division polls and interviews would support “research and analysis to develop new ways and means to solidify Disneyland’s position as the number one tourist attraction I the nation.” The sum of these polls and interviews would reveal something very important about Disneyland guests! According to the article “The Disneyland Tour Guide Story” :

“Our continuing research indicated that there were many guests who were interested in having a guide to introduce them to our giant [then 70-acre] Disneyland stage. We found that these guests fell into several different groups : those suffering from freeway fright,…those who feel lost, …those from foreign lands, …those who don’t want to miss anything, …older people, …those in a hurry, …large families, …habitual tour takers.” Of these, about 53% were visitors who resided in California, while about 47% were visitors from “out-of-state”, by 1958, according to “Disneyland U.S.A.” (published 1958).

After a little investigation, Walt found that Cicely Rigdon was taking the time to help Guests plan their day, suggesting attractions and entertainment. Walt recruited Cicely to help create a team. With guests’ interests in mind, conference sessions were held (c. September of 1958) in the “Disney Room” of the Red Wagon Inn, and (under the direction of Tommy Walker) work began on offering a Guided Tour service. The earliest versions of Disneyland Guided Tour instructions would provide Hostesses with points of interest, as they lead their groups along the tour route (and its “stations”) through Walt Disney’s Magic Kingdom. These were drafted during the Fall of 1958 (c. September/October). In addition to Tommy Walker, several other individuals were involved, including :

Ruth Boehike, Bud Coulson, Ron D’Arcy, Van France, Carla Gammon, Pete Henderson, Evelyn Heupel, Larry Hutcheson, Donna Jackson, Bep Jones, Derry Kempf, John Killefer, Pat Kimbell, Pat Mc Cormick (who would serve as one of Disneyland’s original Guides, and later as Crane Bathroom of the Future Exhibit Manager) was involved in some capacity, Jack McDonald, Monty McGill, Ben Ohre, Mike Pickering, Jack Sayers (Executive Policy and Planning Committee Member ; Park Management Chairman ; Director of Customer Relations and its Guest Relations), Marty Sklar, Bill Skiles, and Dave Young.

Even while these final details of the Guided Tour Script were being hammered out, an advertisement was run in Vacationland (Fall, 1958) for “a new Fall-Winter service for tourists”. The aforementioned article “The Disneyland Tour Guide Story” continues : “After an extensive training program [which by this time included both orientation classes and a tour of Backstage areas], a small pioneering group began the guided tour program in September of 1958.” Yes, even those Disneylanders who were fortunate to have experienced the Disney University Orientation program (held five months before Disneyland’s premiere opening day) would now experience a new “orientation” with some of Walt’s personal philosophies, as well as the policies which would “create happiness” for visitors through the Disneyland Guided Tour Program.

As we will now see, the oft suggested Disneyland Guided Tour would upgrade “levels of service, quality, [and] values,” as well as meet guest’s changing needs. This would be accomplished by way of a guided tour administered by the proven diplomatic and service-oriented leaders and otherwise valuable people of Disneyland!

“ANNOUNCING! A NEW FALL-WINTER SERVICE FOR TOURISTS - DISNEYLAND’S GUIDED TOUR OF 1958”

Yes, by September 26th, 1958, preliminary drafts of the “Guided Tour Narration” were “shaping up” (this accomplished only after many Disneyland Inc., Guided Tour Conference Meetings). The drafts came to be broken down into “Stations” and related guest-focused responsibilities. Meanwhile, during the very same month (of September) Disneyland’s first Guided Tour was advertised in Vacationland magazine!

Disneyland’s Guided Tour of 1958 promised “an approximately 1 hour and 15 minute [to 1 hour and 45 minute] escorted Tour with an official Disneyland Host or Hostess as your guide.” During the tour, a Host or Hostess escorted groups of guests that were “limited in size [of approximately 25 people] for…maximum enjoyment”. Each of the famous lands was visited during the tour, including “Tomorrowland, blueprint of the future ; Adventureland, mysterious jungle wonder world ; Fantasyland, a dream come true for the young in heart of all ages ; Frontierland, pioneer realm of the early American West ; and Main Street U.S.A., where the years roll back to 1890 - 1910. Your Host or Hostess will answer your questions and tell you interesting facts about each of Disneyland’s five realms.”

The original 1958 Disneyland Guided Tour included :

•Admission to Disneyland

•A personally conducted Tour through each ‘land’.

•A scenic train ride in a ‘private car’ of the Santa Fe & Disneyland Railroad.

•You’ll see the breathtaking Grand Canyon Diorama, longest in the world.

•Journey up Main Street U.S.A. aboard a double-decked Omnibus for a glimpse of the leisurely life and atmosphere of America at the tour-of-the-Century.

•A cruise on the Mississippi paddlewheel steamboat ‘Mark Twain’ (or the 1790 sailing ship ‘Columbia’) on the Rivers of America in Frontierland. See Tom Sawyer Island, Indian Villages, Fort Wilderness, and wild life in natural settings as you travel on the first ships of their kind built in more than 50 years!

•An exciting trip across picturesque Rainbow Desert aboard the Frontier mine Train. Climax of your journey is beautiful underground Rainbow caverns, where multicolored waterfalls cascade, and you’ll view the stalagtites and stalagmites in all the colors of the rainbow.

•A full color copy of ‘Walt Disney’s Guide to Disneyland’, a permanent souvenir of your day at Disneyland.

PLUS One extra coupon that you may use for any attraction of your choice in Disneyland.

And once the Guided Tour is completed, guests had plenty of time and freedom to enjoy the many attractions, free shows and exhibits, shops, stores, and restaurants of the Magic Kingdom for as long they wished!

Even during the first year, some attractions which guests experienced during the escorted tour varied. According to Main Gate handbills published for the Fall-Winter of 1958, the tour had increased from “approximately 1 hour and 15 minutes” to an “approximate 1 hour and 45 minute” experience. By that time, the tour had come to include the “famous Jungle River Cruise in Adventureland, where life-like hippos, alligators and gorillas rule, and lush tropical plants and flowers flourish,” and a “Space Trip to the Moon in Tomorrowland.” Still, the Disneyland Guided Tour was truly a fantastic way for the “first time visitor” or the returning guest (“from more than 100 foreign ports of call”) to experience the unusual, different, and unexpected side of Disneyland, at only $3.00 for adults, and $2.00 for children ages 3 to 12!

The first group of eight Disneyland Tour Guides were “only female Guides,” (according to “Guest Relations - Exceptional Guest Service” by Rebecca Visca of Guest Relations, published in Disneyland LINE, Vol.27 ; No.35), and of particular note is Disneyland Tour Guide Carla DeVillez. Carla bears the distinction of giving the very first Disneyland Guided Tour, during September of 1958, under Tommy Walker’s direction! Her example would help mold the program for years to come, and many guides would follow in her pioneering footsteps. If you’ve ever wanted to ask Carla what it was like, her experience of leading the first Disneyland Guided Tour Group was first published in “A World of Smiles” (a publication, produced in limited quantities for the Guided Tour Program Staff of 1965).

Carla shares : “In this I started my career as a Tour Guide in 1958, having been selected from the employees already working in the park. I was selling souvenirs in Guide Booth #1 when Larry Hutcheson (Hutch), asked me if I'd like to join this experimental program. It was not definite at that time whether or not there'd be a guided tour of Disneyland, but Guest Relations wanted to experiment with the possibility. There were five of us asked from various jobs in the park. Donna Partin, who you all know as #1 Hostess, Bep Jones, a ticket seller, Bill Skiles and Pete Henderson, two young comedians performing at Plaza Gardens, (better known now as Hub and Bub on the Mouse Mouse TV Show) and myself. Can you imagine Disneyland with only five guides? And boys, too!

We had meetings and meetings and meetings. We had eight weeks of training sessions. We learned about the park from stem to stern. We went out on our own and asked questions all around of the various foremen and supervisors. We had a horticultural tour. We had to ride all the rides. I remember one particularly interesting session. It was on a Monday or Tuseday when the park was closed. We all came in and Bob Reilly took us into Nature's Wonderland and we saw how the dyes were mixed with waters, we saw the various pumps on the Fantasyland side of the ride, and were instructed as to how the Caverns operated.

Then the big day arrived. Hutch said, ‘Come on, Carla, let's go out to the gate and get some guests to take the first guided tour.’ It was strictly complimentary. I was very nervous. We approached two families who consented to give it a whirl. At this time we were using a kind of megaphone, or voice gun. It wasn't loud enough in a noisy place and was too loud in a quiet place. None the less, we had a gay tour. I was, of course, anxious to show off my vast knowledge of the Magic Kingdom, so I filled those poor folks full of facts and figures. I believe the tour took a little more than 3 1/2 hours. We didn't have the Monorail or Submarine in those days, but we did take the following rides: [Santa Fe & Disneyland Railroad] Train, {Double Decked] Omnibus, Jungle [River Cruise] , Mark Twain, Alice in Wonderland (or other ride in Fantasyland, it was left up to us), and the [Rocket to the] Moon Ride. When I returned from that first tour, of course, everyone wanted to know all about it. We spent another week working out bugs and finally the tour ticket went on sale.

We planned for every possible incident in Guided Tours except one. We were drastically understaffed. That first day literally everyone took a tour. Tommy, Hutch, Secretaries, Managers, Directors, — anyone who set foot in City Hall took a guided tour. Needless to say, we grew rapidly and today we are one of the most successful departments in the entire park.”

The Disneyland Guided Tour was offered in coordination with a Metro Coach Depot promotional package, to attract local Los Angeles area residents. The package included MTA’s line 58D direct to Disneyland from Los Angeles Metro Coach Depot (at 6th and Main Street). The highlight of the package was the inclusion of a wonderful one-and-a-half-hour tour of Disneyland’s five lands, lead by one of Disneyland’s Hostesses, who were ready to (according to advertisements) dispense “all the behind-the-scenes facts.” The entire package cost $5.72 for Adults, and $3.10 for Children (under 12 years old). By this same time, the most knowledgeable and informative Disneyland Guides would also learn the MTA bus schedules to Los Angeles “by heart”!

As a “sidelight”, I especially love Chip’s use of a pointer, which predates Disneyland Tour Guides’ usage of the riding crop by a couple of years.

The first Disneyland Guided Tours of 1958 (led by a group of eight Guides), were a success! According to Fall-Winter schedules published and distributed during the following year (of 1959), the Disneyland Guided Tour service had been “acclaimed for its personalized convenience by more than one-half million visitors during the Fall-Winter season last year.” Now, even “more guests [were] wanting guided tours than there were guides to serve them” (according to the article “The Tour Guide Story”). In the following months “Volunteers [seven of them] were recruited from all divisions to help fill the demand,” and what was first a “new Fall-Winter service for guests” would become “a wonderful way to enjoy Disneyland” for guests!

Soon, Vacationland (spring of 1959) divulged the success of the Guided Tour, stating: “Public Opinion Polls conducted continuously at Disneyland reveal that fully 100% of Magic Kingdom guests who have taken the Tours found them extremely interesting and informative! Comments about the Guided Tours from Disneyland guests have ranged from ‘wonderful’ to ‘thoroughly enjoyable.’ Almost unanimously, people interviewed said they would ‘highly recommend’ the Tours to their friends.”

All involved were not content to “rest on their laurels” and only a month after the first Disneyland Guided Tour debuted, the official “Guided Tour Narration” (for the duration of the 1 hour, 45 minute tour) was still in development. Scripts dated October 10th, 1958 detail the “Steps” (like “Meeting the Group and Departure” and the “Ominibus”).

At this time, Disneyland was receiving many telephone calls daily, so it was decided to establish a Public Relations Department (later referred to as Disneyland Guest Relations), under Director Jack Sayers and Assistant Director Tommy Walker). A program was formed to accommodate large groups of guests, and conventions of (200 to 5000) guests at a time. Soon (c. September of 1959) this department was staffed by new Tour Guides Anne Mae Wing and Cicely Rigdon (who was initially hired to sell tickets at the Main Entrance in 1957, and had transferred to Guest Relations, in September of 1959). The Department was now comprised of a few of the eight original Disneyland Tour Guides, and a few others (while Carla DeVillez would remain, Pat McCormick was promoted to manager of the Crane Bathroom of the Future). In fact (in September of 1959), “Cicely and Anne joined the program, along with 27 other girls and 3 boys,” according to “A World of Smiles” (published 1965). “Back then…Guest Relations was actually a combination of Entertainment and Public Relations”, according to Disneyland LINE, (January 22, 1981, Vol.13, No.3). While not leading Tour Groups, Disneyland Tour Guides would now (under the nighttime management of Bob Norie) assist with “Customer Relations” by answering telephone calls that would come into the Park.

As far as Guided Tours were concerned, what originally began as a seasonal service provided by a select few (as Tommy Walker, Donna Partin, Bep Jones, and Carla DeVillez) invited by Larry “Hutch” Hutcheson, had soon grown into a department of 32 Disneyland Tour Guides (29 females, and 3 males) - all of the Disneyland Customer Relations Department - by late 1959. Yes, in addition to all the girls (like Anita McKee), there were male Disneyland Tour Guides during 1959. In fact, as a “sidelight”, I would like to add that future comedians Pete Henderson and Bill Skiles (mentioned earlier, by Carla DeVillez) were Disneyland Tour Guides during 1959. Anyhow, the winter holiday season gave Maggie Albright the opportunity to host most of the Disneyland Tour Guide staff at a Christmas party held at her Santa Ana Canyon home, during December of 1959.

Soon after her transfer to Guest Relations, Cicely Rigdon began to make observations and “have an idea” (or two), as she recollects to Disneyland LINE,“After I became a Tour Guide, the thing I thought was really needed was better training for the program. Anybody could walk through the Park and find their way around ; they didn’t need a guided tour for that. But there was so much to say about what made this place tick ; there were so many stories about what was involved in building Disneyland. That’s what I thought the Tour Guides should be talking about. We should be storytellers,” [Disneyland LINE, Vol. 16, No. 13 ; March 29, 1984]. The article continues : “Cicely became the lead and eventually the supervisor of Guest Relations”.

By the time this Vintage View (above) was captured, the Disneyland Guided Tour Program grew to a “staff of 35” when Arlene joined, according to “A World of Smiles.” Here, we see one of Disneyland’s own “storytellers” (and an expert “on the past, present and future of Disneyland”) standing poised near one of the Fantasyland UPT Concession Stands and the construction barrier of the Storybook Land Canal Boats.

As a “sidelight,” we must make special mention of a Disneyland employee named Barry Lane, who was hired (by Ralph Quick) as one of the few male Disneyland Tour Guides, during April of 1960. (Yes, there were male Tour Guides in the beginning.) According to Vacationland published for the spring of 1959 (only months after the first Guided Tour) commented: “An official Disneyland Host or Hostess is your guide for your Tour.” Less than two years after the program began, it had grown to include “a combination of men and women”, according to the article “The Tour Guide Story”). Barry worked for two and half months in this capacity, before transferring to another role in the Park. He describes the experience of attempting to memorize a script that was approximately nine pages long, with only one opportunity to perform a trial Tour before being put on the stage. As this was the case, Barry described the feeling of being “lost” during his very first tour. Just when Barry was fitting into the role, something happened that would change his career with Disneyland. During June of 1960, the Disneyland Guided Tours was on hiatus for the summer (as was done back then), and at this time it was decided that male Tour Guides would be discontinued until further notice. Barry had become one of the last male Disneyland Tour Guides to be hired during the formative era of Disneyland’s seasonal Guided Tour service.

Though this was the end of an era for the Disneyland Guided Tour service, things were now looking up for Barry Lane. He continued to work for Disneyland, was re-cast as both as a Jungle River Cruise Host, and cast for a role aboard the Mark Twain. Later, while fulfilling a role at Slue Foot Sue’s Golden Horseshoe, Barry had several encounters with Walt Disney. It was also here (at the Golden Horseshoe), where Barry would meet Connie (a Disneyland V.I.P. Hostess), and the two would eventually become husband and wife!

Guides occasionally waited for guests outside Disneyland Main Entrance Gate. “Back then… Guided Tours were not given during the busy summer months,” according to Cicely Rigdon (for the “It Takes People” spotlight, published in Disneyland LINE, Vol. 16, no. 13). Here, a Disneyland Tour Guide is dressed in her cape for cold winter weather, as she waits to welcome a Guest outside the Disneyland Main Gate on a damp morning.

Disneyland Tour Guides of the early 1960s initially met the “outlined factors…for [all] Disneyland employees” (See “Facts About Employment With Disneyland for The 1962 Summer Season”, below). But Disneyland Tour Guides were essentially the face of Disneyland (in a way not expressed by ride operators, merchandise employees, or concession workers). This is attested to by Two Wonderful Ways to Enjoy Disneyland (published 1961). The publication described the Disneyland Tour Guide this way : “Being well versed in the lore of Disneyland, this interesting and attractive young woman will give you insights and information that will add greatly to the pleasure of your day at Disneyland.” Since this was what guests expected, Cicely Rigdon’s Guided Tour Program would further develop leaders, by building upon Disneyland’s present standards and practices to assure this higher standard was met. Soon, these Hostesses were molded into exemplary role models that would both capture and reflect the Spirit of Disneyland! “Just as the imprint of the famous Castle means Disneyland to so many people, so should the imprint of Disneyland's courtesy and good cheer on the part of its hosts and hostesses mean Disneyland.”

In interview with Parade Magazine (published March 26, 1961, for The Advocate, Baton Rouge, Louisiana), Tommy Walker described the results of these refined methods upon those that were cast (that is, interviewed, voice-tested, selected, and trained) for the role of what was (briefly) referred to as the “Disneyette” :

“We interview about 10 girls for each one we hire. When we look for… [sic] her personality and warmth and genuine regard for people. We don’t care if she’s 18 or 30, single or married. Does she speak clearly? Does she smile? Can she project her voice? If a girl is multilingual that’s an advantage. Right now we have girls who speak French, German, Spanish, Japanese, and Arabic.

‘When we accept a girl’, Walker adds, ‘we put her in our training school for two weeks. She’s give a Disneyland dictionary, full of factual data on all the sites, rides and exhibits. She studies this carefully, then memorizes answers to the questions most frequently asked - for example : How large is Disneyland? How many employees? How much did it cost?’” In the rare event that a Tour Guide did not know the answer to a guest’s question, she would not provide false information, but respond politely : “I don’t know, but I’ll find out for you.”

Tom Walker continues : “The girls meet among themselves to discuss common problems, such as what to do with women who need to feed their babies, or what to o about people who go into a restroom and never come out, or what to do about people who get lost.”

During that same year of 1961, most girl Guides worked “a six-hour day at $2 an hour, five days a week”. Not withstanding this, Tom Walker concludes : “The Disneyettes describe their job as “the dream job of all time’.” Clearly, the 40 “on duty” Disneyettes were developing the necessary skills to help guests “enjoy Disneyland in such a wonderful way” by 1961 - all thanks to careful screening and the new additions to the Disneyland Tour Guide Program! Clearly, Disneyland Tour Guides (and Disneyettes included) have always been much more than just an “attractive” face! Attesting to this fact, is the account of one guest (as retold by Wally Boag, c.1965 Backstage Disneyland Editor) : “The sight of a very watersoaked Tour Guide being escorted over to Wardrobe to receive dry clothes and a new hair-do. We found out later that she had jumped into the big river to rescue a small tot that had fallen in…” [Backstage Disneyland, Vol.4 No.4]

By 1961, the Disneyland Guided Tour was celebrating its fifth year running, and had entertained visitors from more than 100 foreign countries. Vacationland comments, “several of the attractive young ladies who conduct the unique two-hour safari are linguists, with four different foreign languages represented among the group.” According to Vacationland (Spring, 1962), “many of the girls speak two or more languages. Included in the staff are young ladies who can converse in Spanish, German, French, Norwegian, Danish, Hungarian, Portuguese, and Japanese. When a visitor enters Disneyland for a Guided Tour and finds someone who speaks his or her language fluently, the experience is a heartwarming one, for both Guide and the foreign visitor.” According to Bob Matheison “supervisor of the tours” (in an interview with Vacationland magazine), even when the tour was long over, Disneyland Tour Guides would “get letters from all over the world thanking them for their courtesy in answering questions” (no doubt in their “mother tongue”). By 1961, the two to two-and-a-half hour Disneyland Guided Tour (by one of Disneyland’s 22 - 60 multilingual Guides) was one of “two wonderful ways to enjoy Disneyland” (the other being the “Big 10” and “Jumbo 15” ticket books). The value and price of the Disneyland Guided Tour had improved in quality and (appropriately) admission increased slightly, to $5.00 for Adults (12 and over), and $3.00 for children (under 12).

The following year (1962), Disneyland Guest Relations was led by Mr. Donald Novis (that certain “golden tenor” of the Golden Horseshoe Revue)! By this time, Ben Harris (of Disneyland Production) was involved in interviewing Tour Guide Applicants, and also performed speech auditions for Disneyland Applicants (which included some Disneyland Tour Guides). By this time, the group of Disneyland Tour Guides had grown again, in many ways.

Marty Sklar (according to his recollection) wrote a new script “to inaugurate the Disneyland Guided Tours… in 1962.” This was (as he said) “in an effort to understand the guest experience firsthand,” and so Marty led the first tour himself. “The second and third tours were led by Dick Nunis, director of park operations, and Jack Lindquist, the head of marketing.” As Marty described: “when we sat down afterward to review the reactions of our guests, we had input from the operators about how it functioned and the marketers about how to sell it, plus of course my own comments and revisions based on the direct reactions, observations, and timing I had experienced in leading the first Disneyland Guided Tour.”

Now, the Disneyland Guided Tour scripts or “spiels” were 11 pages long, and included a tour of five “top attractions and rides,” according to one c.1962 brochure. It seems that Hostesses would require ears like Mickey Mouse and a retentive memory like Ludwig Von Drake. Each Hostess would be a walking talking encyclopedia. It was said that “these young ladies are well acquainted with all the background information about Disneyland to add to the enjoyment of your visit.”

By this time, Ben Harris also worked with the Disneyland Tour Guide Supervisors to check the narration of Tour Guide spiels, develop promotional material for the Tour Program, and help shape the Tour Training Program. For instance, after the extension of the Disneyland-ALWEG Monorail to the Disneyland Hotel, Ben Harris (Production Department) began to have regular meetings with Chuck Currier over a new special project that would commence a Hotel Tour Program. Ben described his work with the Tour Guides on one particular day (Wednesday, April 18th, 1962) this way : “met with Chuck Currier and discussed [the] Tour Program from the Hotel. Chuck talked with the Guides and gave a brief rundown of the Hotel activities and answered their questions. He is presently preparing writer information concerning the Hotel, its different shops, and special activities, which can be incorporated into the Tour Training Program. Chuck was most cooperative and expressed great interest in the Tour Program at the Hotel.”

In addition to all this, the Disneyland Guide was now expected to “put herself in the place of the hundreds of persons she may come in contact with in a single day, and be prepared to answer any questions put to her, no matter how difficult they may be,” according to Vacationland, published 1962. Among the Disneyland Tour Guides (during 1962), were those who were fluent enough to translate the script (and answers to those difficult questions) into even more languages than in 1961 - including English, German, Norwegian, Spanish, French, Hungarian, Greek, Danish, Flemish, Japanese, and Chinese! As an added Guest Service, “altogether they speak 11 different languages,” according to Donald Novis in “The Happiest Job I’ve Ever Had” (published in the Long Beach Independent, October 8, 1962). The number of the exceptional Disneyland Guided Tour staff had also grown to support peak periods of Disneyland guests with “62 girls in the summer, 26 in the winter.” Some of these (c. 1962-1963 Tour Guides) included Theresa and Reiko. Finally, during December of 1962, Tour Guides assisted the Candlelight Procession.

The Disneyland Tour Guides certainly epitomized a process that Walt called “Performance Excellence” - encouraging Cast Members to strive to excel each day in the fulfillment of their individual roles and responsibilities in an environment consistent with defined Disney behaviors. The Disneyland Tour Guides were continually challenging themselves and each other to try new methods of working more effectively and efficiently. Teamwork was regarded as essential in accomplishing these efforts.

After all the polishing, it was high time that the most exemplary Disneyland Tour Guides - “the creme of the crop” - were praised through a new tradition - the “Disneyland Tour Guide of the Year” award established in 1962! Iris Umemoto (1962), Reiko Cox (1963), Diane Darnell (1964), and Suzanne Fuller (1965) were among the first to have such a distinguished honor bestowed upon them (and by Walt himself, at that). These new annual traditions of accolades and other constant praises bestowed upon all of Disneyland’s Tour Guides would only continue to groom the growing group of “cheerful, friendly, well-built, knowledgeable” Disneyland Guides into true leaders in the field of Disneyland Guest Service!

As the “grooming” continued, so did the screening. By 1962, Chuck Whelan (of Disneyland Personnel) divulged that “one job in six is for a female,” according to an article by Al Carr (published May 12, 1963, in the Los Angeles Times). Considering this, it seems that the odds of being selected to become one of Disneyland’s Tour Guide Hostesses had decreased by the early 1960’s, but in actuality the odds of being selected increased from the years 1961 to 1962. According to comparative statements made in Parade Magazine (published March, 1961) and Vacationland magazine (published Fall, 1962), the odds went from one out of every ten, to “one out of every four or five applicants is hired” for the role.

“‘IT’S BEEN MY PLEASURE’ - THE GUIDE’S GUIDE!” - Disneyland Tour Guides have always been carefully screened - given a voice test and personal interviews. According to Vacationland (Fall, 1962), only “one out of every four or five applicants is hired”. Once hired, the hires were given a copy of these inspirational guides for Disneyland Guides - “It’s Been My Pleasure”!

“‘Hello.’ We’re glad you made it through the obstacle course which we more generally refer to as our employment procedure and have now officially joined us as a tour guide.

This guide for guides is designed to help you orient yourself in your role in our Disneyland show…an introduction to your training program which will be an easy and pleasant experience…like boot camp in the Marines.

We debated about the title, and finally arrived at ‘It’s Been My Pleasure’ as being most definitive for your part in our cast.

As a tour guide, you’ll have an opportunity for a most rewarding personal relationship with our guests. If you properly fulfill your role…and we know you will…you will receive many a heartfelt ‘thank you’ from the guests in your group.

A ‘thank you’ is a rewarding acknowledgment of appreciation from those you help and serve…verbal expression of the fact of a job well done.

Since it is your role to help and serve others, a ‘thank you’ from a guest will give you a feeling of fulfillment and satisfaction for which the most logical rejoinder is ‘It’s been my pleasure.’

We know you’ll have the opportunity to say ‘It’s been my pleasure’ many times …and that you’ll enjoy a memorable and satisfying experience as part of our Disneyland cast.”

-Introduction to “it’s been my pleasure”, The University of Disneyland, c. 1960s

A slightly later updated version of “It’s Been My Pleasure” reflects the newest fashion of the Disneyland Tour Guide on the cover! As a sidelight, the phrase was created by Dorothy Manes (of Youth Activities).

Now according to one sanctioned publication: “some would say the training booklet sets a standard for employee-guest relations impossible to achieve. But kings and commoners alike who have visited Disneyland would disagree. Seemingly ‘impossible’ things are does as a matter of course at Disneyland.” [“Walt Disney Disneyland,” pages 58, printed by Officine Grafiche Arnoldo Mondadori - Verona; first published 1964]

“International Guideudveksling” - During 1963, Disneyland Guest Relations was under the new management of Bob Wormhoudt. That year, Disneyland would participate in its first annual Tour Guide Exchange Program! These opportunities to become “Goodwill Ambassadors” were truly edifying for participants of both parties involved. During the very first year, Disneyland exchanged Chief Disneyland Hostess Donna Partin with a park that helped inspire Disneyland (and according to Walt’s observation of its “courteous employees,”was “what an amusement park should be”) - Tivoli Gardens!

In 1964, Disneyland engaged in the program again. A Tour Guide Press Party (with refreshments) was held in the Tour Guide Lounge, May 13th, 1964, and Disneyland Hostess Carole Tully (“Miss Disneyland 1964”) was sent to Copenhagen, Denmark, while Tivoli Gardens Tour Guide Hanne Plath was (one of such Tivoli Gardens Guides) sent to Los Angeles. As part of the exchange, Hanne spent almost two months with Carole Tulley, as they toured her around Southern California, flying to the New York World’s Fair with Walt. Then Hanne and Carole went to Copenhagen (where Hanne departed). Then Carole travelled to London, Paris, Rome, Stockholm , and Lappland and then back to Copenhagen again.

As a “sidelight”, I would like to recall a familiar artifact and memento of this occasion. The story goes : “Upon arrival, Hanne had a gift for Walt.” Here, Ed Ovalle (Walt Disney Studio Archivist) introduces us to the trinket personally given to Walt Disney by Hanne Plath (a Tivoli Gardens Tour Guide, taking part in the second exchange program with Disneyland’s Tour Guide Program). The Royal Copenhagen Porcelain Factory was renowned for their porcelain authorized reproductions of Edvard Eriksen’s the Little Mermaid statue in Copenhagen, Denmark. Walt (who had an affinity for the works of Hans Christian Andersen) no doubt cherished the hand-crafted replica, showing it off inside his “working office” at the Walt Disney Studios in Burbank! And so a replica of this statue would even come to rest near Walt’s final resting place.

The program was a success, and “Senior Hostess” Donna Jackson would be sent to Copenhagen in 1965, in exchange for Ida (?) of Tivoli Gardens.

By 1964, the Disneyland Guest Relations Department consisted of Bob Wormhoudt (Manager), Ruth Scofield (Department Clerk), Cicely Rigdon (Assistant Supervisor), Anne Daniel (Lead Tour Guide), Maggie Albright (Chief Hostess of the Mickey Mouse Club Disneyland Chapter), Donna Partin (Chief Hostess), Nora O’Keefe (City Hall Receptionist), and Ruthe Homer (Information Letters Clerk). As a sidelight, it is worth mentioning that while proven exemplary and capable, all of these leaders exhibited the tendency to stray from the idea of self-importance, remembering that “the only ‘Mr.’ here is ‘Mr.Toad.’”

“An Assured ‘Fit’ For The Role“

Disneyland Tour Guides were often referred to (or, “billed”) as “pretty” and “attractive.” Partially responsible for this was their reputation for a high standard of “dress and grooming,” in which the Cast Member costume has played an essential role since the beginning.

Since the beginning, Disneyland Tour Guides perpetuate the Disney Look - Representing the Company Brand.

A complete set of appropriately themed apparel (both garments and accessories) has had the power to help audiences easily identify the Cast Members belonging to an area or position. Basically, the costume contributes toward effecting the Disneyland show in a non-verbal way. In this case, assuring that the applicant ‘fit’ the role of Disneyland Tour Guide.

Since 1961, a pre-employment check was made to ensure that the applicant’s Wardrobe size was accurate. This requirement was not a form of discrimination, but mainly due to budget (as early Disneyette costumes - as all Disneyland costumes - were generally only produced in a particular range of sizes). These requirements applied to all Disneyland employees (many of whom worked under Union jurisdiction by the early 1960s).

One edition of “Your Role in the Disneyland Show” speaks of costumes: “The actors and actresses in our Disneyland Show wear ‘costumes,’ each of which has been specifically designed to reflect the role one plays in the show. ‘Uniforms’ are worn in the Military Service and by the local high school football team, but not ‘on stage’ at Disneyland. Take pride in your ‘costume’ it is designed to add to your natural attractiveness and means you are part of the show.” Great care was taken in designing the Guided Tour Wardrobe costume. According to “A World of Smiles” (published 1965), “many colors, designs, and shapes - that is the history of tour guide uniforms.”

• 1958 (Winter) - The original Disneyland Tour Guide “uniforms” (yes, they were occasionally referred to as such) were simple and “tartan-less” - “white skirts and sun hats with green blouses,” according to “A World of Smiles” published 1965. This was because “the first Tour Guide costume consisted of whatever the Cast Member wore in their regular job (Disneylanders including Attractions Hosts and administration employees made up the first corps of Guides).”

• 1959 (Winter) - Another somewhat contemporaneous (yet, later) image shows one Tour Guide wearing a collared shirt and dark-blue colored skirt (without a tartan pattern), as well as a dark Pendleton blazer. “Shortly into the program, Lulu Miller in Wardrobe came up with a uniform consisting of a red Pendleton blazer and blue skirt for the gals, red blazer and blue pants for the guys.”

• 1960 (Winter) - By the winter of 1960, the “Disney look” of the once (c. 1961) -billed “Disney-ettes” consisted of a one-piece, plaid patterned woolen “jumper” dresses. This garment would be combined with a “red leotard,” in a look that would first become associated with the appearance of the Disneyland Tour Guide! Though on a first-name basis with Tour Group guests, the ensemble did not include a name tag or pin - only a Disneyland patch! Still, the inclusion of plaid would lead to great things a few years later. During the winter 1960, the Disneyland Tour Guide costume also acquired the addition of red capes for cold weather days.

According to one source, “By 1960, an early plaid prototype consisted of a pinafore, including a fashionable red beanie and gloves! Plastic namerags and the famous ‘D’ pin had nor get been creafed. Instead, an embroidered patch with the castle logo and the title of ‘guide’ denoted the Cast Member as an official host. This profotype lasted about a year and in 1961, evolved into the costume we know today. It was a collaborative effort between Park managers, Costuming and WED Enferprises (later Walt Disney Imagineering). The distinet influence of Scottish dress, combined with a riding uniform, made it a very unique costume. The ‘look’ was very recognizable and was a style not already used in the Park. This theme allowed the Guides to ‘jockey’ to each land and fell the stories of the Park. Wait even referred to the giris as Guest Jockeys!”

• 1962 - the look of Disneyland Tour Guide costume had changed to one that would become enduring and iconic - similar to that of horse jockeys or polo players! According to an article published one year later in the Long Beach Independent (October 28, 1962), “The Tour Guides wear scarlet capes, white shirts, scarlet vests, plaid skirts, red socks, blue riding caps and they carry riding sticks - for pointing out the sights, not whacking visitors.” Owing to this new wardrobe, the Disneyland Tour Guides were often referred to as “Guest Wranglers”. The cape was the only element of the previous costume incarnations that was retained. Of special note is the Disneyland Tour Guide “plaid” tartan which had also changed, since the original “Pendleton plaid” dresses. Around 1961, the specific tartan that would become associated with Disneyland Tour Guides for years to come was selected and approved!

In recent decades, Disneyland Tour Guide costumes have retained a plaid tartan (though the pattern now flows a slightly different direction on the cut of the skirts). In addition, a secondary color (navy blue) forces the contrasting warmer colors to “pop”. Against this color scheme, the essential accents, like buttons, castle pin, “D” pin, and most-important name tag, stand out to the eyes!

“WHAT CLAN ARE YOU FROM?” - Disneyland’s “clan” of Disneyland Tour Guides is clearly identifiable to the many Disneyland Cast Members and guests that are familiar with Disney Park’s various “tartans.” This is a close-up of actual current “Disneyland Tartan.” The true-life name of the Disneyland “plaid” pattern is true Royal Stuart Tartan (also referred to as “Queen’s Royal Stuart Tartan” as it is the same personal plaid of Queen Elizabeth II). It debuted during the Tencennial year of 1965, the same year that Guided Tours moved next to City Hall. When other Disney Parks would open (from EPCOT Center to Tokyo Disneyland), each of their Park’s “plaid” would feature a differing style as well as a name of tartan that would separate the wearer (and Guide) from those of other Disney Parks!

It’s a FACT that each and every Disneyland Guide acquires one of these Sleeping Beauty Castle pins (and wears it proudly) after Tour Day One is complete! The next time you take a guided tour of Disneyland, you may notice this “little beauty” over your personal Guide’s riding cap.

Another early 1960s addition to the Disneyland Tour Guide “uniform” (yes, they were occasionally referred as such in the early years of Disneyland) was the distinguished “D” pin! The original pins were manufactured by the N.S. Meyer Company of New York (founded in 1868, and maker of military insignia). Each original Disneyland “D” Guide Pin was comprised of gilded sterling silver, and plated in 14 karat gold. In addition, each pin design bears the likeness of Tinkerbell sprinkling pixie dust from her wand over the iconic Sleeping Beauty Castle. It’s a fact that once the applicant is approved to give Guided Tours of Disneyland, they are administered one “D” pin.

“It seems the Royal Stewart plaid and "D" pin effectively conveyed a presence of heritage, pride and honor as the official hosts and storytellers of Wait's Magic Kingdom. The Tour Guide Costume is truly a Disneyland Classic.”

While Guides wore metal badges, Disneyland Cast Members wore metal badges with just a number until plastic nametags replaced them in 1962.

The N.S. Meyer Company would go on to produce pins for Guides, Hosts, Hostesses, and Guest Relations Cast Members of the Magic Kingdom in Walt Disney World, in Orlando, Florida.

Disneyland Tour Guide emblem design heavily influenced those of other Disney Parks Guest Relations to come. One example is this (now retired) Euro Disney (or, Disneyland Paris) Guest Relations Tour Guide pin (above), featuring Tinker Bell sprinkling pixie dust over Le Château de la Belle au Bois Dormant (or, “Castle of the Beauty in a Sleeping Wood”).

”Guides and The Disneyland Look”

You may have heard of the Disney Look. Every detail of a neat, natural appearance (including grooming, etiquette, and wardrobe) was to be maintained to the official standards of Disneyland. These appearance guidelines were eventually outlined in The Disney Look handbook.

Long before this publication, Cicely Rigdon put into practice a system of checks to assure proper use of cosmetic makeup and reassure that the Guide’s skirt was of proper length. After receiving their first wardrobe “fitting,” these became a daily occurrence before each shift began. To quote Cicley Rigdon’s poem “Golden Rules” (published in “A World of Smiles”, published 1965) :

“Because we want the best for you

Pink lipstick, girls is just tabu.

And if you wish to look your best

Leave all the hardware off your vest.

The hat looks best straight on the head,

Clean and repair shoes on the feet you tread.

No nail polish Disneyland says to us

And eye make up NO, sir please don’t fuss.

And if you don’t want to see a cop

Please don’t steal another’s crop.

Remember girls we love you dearly,

And mean it really quite sincerely

But rules are made for one and all

And for my sake do not fall.

For Tour Guides never never shirk their duty

After all they have natural beauty.”

Within these boundaries and guidelines, the wardrobe of the Disneyland Tour Guide has changed in some ways through the years - from its founding in 1958, to its formative years of the early 1960s, and beyond! The design grow to become more than just “functional” (meeting the specific needs of this Disneyland Cast Member). The ensemble would eventually change into a distinct with aesthetics that would visually separate Disneyland Tour Guides. This so-called “Disneyland Look” (or “Disney Look”) would help guests readily distinguish a Disneyland Tour Guide from other Disneyland employees (including concessions, merchandising, and ride operators)!

By the 1970s, the Disneyland Tour Guides had the pleasure of wearing more than plaid. In addition to guiding Tour Groups through Walt Disney’s Magic Kingdom and assisting with Guest Relations, Annual Fashion Shows (sponsored by the Disneyland Recreation Club) became a tradition. In fact, by 1973, Disneyland Tour Guides were modeling popular designs by Lido Fashions during the “I Am Woman” Fashion Show! On very rare occasions, Hostesses wore tasteful and fashionable ensembles while guiding organized groups or special V.I.P. guests through Walt Disney’s Magic Kingdom. Few conditions like extreme weather conditions (e.g. Code 90, extreme wind, or rain) permit proper adjustments to the costume. If a costume was damaged or spoiled, the working lead was contacted.

While on the subject of “the Disneyland Look” I am also reminded of a few words published in one c. 1981 Disneyland Orientation Book which reads : “As a result, the Disneyland Look became world famous ad established a trend for many other enterprises. Preserving this image has not been easy. Hair and clothing styles have changed radically from year to year. Right now, as you read this, there is probably some new grooming trend emerging. And we all feel pressure to conform to contemporary standards. But Disneyland is NOT contemporary. It is yesterday, tomorrow, and fantasy. And our costumes and appearance must fit those themes.”

Guides wait to meet guests near Disneyland’s Entrance and Ticket Booths! We wonder if the gentleman in the photo on the right is Disneyland’s first Public Relations Host Bob D’Arcy, Bob Norie (eventual night-time Guest Relations Supervisor), or Mr. Leinburgher (the “Tour Guide Glee Club Director”).

Now that the Disneyland Tour Guide has her costume in place, and the proper appearance, the Disneyland Guided Tour is almost ready to begin! At this time, the Disneyland Tour Guides takes the “opportunity to meet each person individually”. At this time, tickets were collected from each person as they entered Disneyland’s staging area. In the remaining meantime (before the tour departed), Hostesses took the opportunity to mingle with their guests and establish a “friendly atmosphere”.

Tour Guides would enter their group and gather the guests’ attention (even in non-verbal ways). The current Guided Tour Manual states : “Use those eyes. Make regular eye contact with each of your guests during the tour.” The beginning of the recommended Guided Tour Narration generally begins with a formal and proper introduction towards the guests. “My name is Connie [last name]. I will be your Hostess for your tour through Walt Disney’s Magic Kingdom. As we are a first name organization here at Disneyland, please call me Connie. I really enjoy introducing Disneyland to our guests, especially if I feel that I’m adding a little to your enjoyment, so if you have any questions while we are on the tour please feel free to ask me.”

All this could seem a little “Animatronic” (that is, “routine”) in delivery, if not expressed naturally. So, it still continues to be of the utmost importance for Disneyland Tour Guides to “have fun in [their]… role, and express it.” Yes, it is crucial to make eye contact, carry a pleasant facial expression, and maintain positive body language while interacting with guests, for this has a bearing on the Disneyland show! As Dick Nunis encouraged Disneyland Hosts and Hostesses : “It is essential that we preserve the informal friendliness which is the basic tradition of the Disney organization. It takes a happy crew to produce a happy show.” But even more, remember where this happiness springs from. Like Walt Disney said in 1955 : “It is you who will make Disneyland truly a magic kingdom and a happy place for the millions of guests who will visit us now and in future years… In creating happiness for your guests, we hope that you will find happiness in your work and being an important part of Disneyland.” [“Your Guide To Disneyland,” Form No. T-1-5-55, published by Disneyland, Inc.]

Connie (pictured above) must have done this in an exemplary way, because three years later she was selected to become the second Disneyland Ambassador to the World!

Display and usage of “First Names” is a Disneyland tradition since before the 1955 opening. Around the Walt Disney Studios in Burbank, Walt and Roy implemented an unusual policy where their employees called them by their first names. Walt Disney’s own Assistant Lucille Martin recalled that “Walt was very personable” remembering that “he wanted me to call him by his first name. I was used to saying ‘sir.’ Particularly with Walt, I kept saying, ‘sir.’ And he would say, ‘No, Walt.’ So one day he gave me a little drawing, showing a little girl marching, with a placard that said, ‘Down with sir.’”

“Your Role in the Disneyland Show” states: “It's been a tradition at Walt Disney Productions to call everyone by their first name. When Walt opened the Park, he wanted to ensure this same informal and friendly atmosphere so first names have always been used at Disneyland.” Van Arsdale France remembered: “I'd always called bosses by last. names with a solid ‘Mr.’ until I got to know them. Here it was the policy… subliminally enforced to call people by their first names, especially Walt and Roy.” This first name policy was one of Walt’s personal philosophies which was impressed upon Disneylanders through Orientation handbooks published c. 1955 by the Disney University.

An article published in Disneyland LINE (Vol. 12, No. 29 ; July 17, 1980) accounts this particular tradition of “First Names”, among the “radical concepts” that would distinguish the “Disneyland Model” from those of other amusement parks. By the Tencennial, instructional books prepared for those serving as “Ambassadors of Happiness” at the New York World’s Fair issued the reminder: “It is not Mr. Disney... It's ‘Walt.’”

All Disneyland Cast Members would be issued a name tag and it was worn with pride. Since the Disneyland Guided Tours conception and establishment (in 1958), Disneyland Tour Guides have been part of a “first name organization,” as founded by Walt Disney. This meant that Disneyland Tour Guides would wear their (Disneyland Wardrobe-issued) names tags clearly displayed to guests on their uniforms.

The first ”name badges” (or “nameplates”) were brass, which required some regular maintenance. On this note, Disneylander Bob Penfield had his brass name badge gold plated, so that he wouldn’t have to polish it every day. These held both the Disneyland Cast Member’s name and Cast Member’s employee number.

But soon (in 1962), plastic Nametag, “name badges” (or “name tags”) were introduced. [As a sidelight, there is a wonderful collection of Disneyland Name Badges at name tag museum.com] The Disneyland Guided Tours Name Badges were made distinct - diamond-shaped (similar to the one pictured in the title block of this section), while later ones (c. 1967 on onward) were oval-shaped (pictured below). Unlike modern Disney Parks Name Badges, these early Disneyland Guided Tours Name Tags carried no “home cities or home towns,” no countries or states of origin, and no space for service award pins - just the employee’s name!

According to a special issue of Disneyland LINE (published June 15, 1978), July 5th, 1978, was a historic day for Cast Member Nametags, as new oval-shaped Disneyland “Mickey Tags” (featuring the likeliness of Mickey Mouse for the first time ever) were distributed along with employee paychecks (and thereafter distributed by the Entertainment Costuming Department). This was fitting, as by this time, Mickey Mouse was not only “one of the most recognized symbols that ever existed,” but the most-beloved representative of the Walt Disney Productions corporation. At the same time, “Service Award Tags” (featuring a space for one service pin) not bearing the likeness of Mickey Mouse were also available. Both of these Name Tag styles were to be worn by all employees throughout Walt Disney Productions. You may have had the pleasure of receiving yours, right from the hands of Mickey Mouse, as a part of some new and ceremonious Disneyland and Disney Parks “tradition!”

Guests of Tour Groups eventually wore nametags as well! While meeting the group, Tour Guide Hostesses encouraged guests to fill out his or her own Identification Badge with their name and present home state. This helped the Tour Guides and guests to mix, and worked to establish a friendly atmosphere.

By 2000, the organization was still a first name organization and the Cast Image and Appearance Manager at Creative Costuming and guidelines assured this aspect of the Disney Look - that Name Tags were still worn with pride on the left shoulder area. Name Tags could feature the hometown city, state, country of a Cast Member. Name Tags could also hold up to two pins, including the Service Pin, Partners in Excellence Pin, or the 1971 Opening Team Pin, in addition to pins representing language skills, represented by up to two Language Pins).

Disneyland Guided Tour Identification Tags were provided for every member the Tour Group, free of charge. You may notice that the Disneyland Guided Tour Identification Tags (like the ones pictured below) have occasionally come in different shapes. The original Guided Tour Identification Tags were triangular-shaped. These were manufactured in different colors (like red, yellow, or blue). This was in the event that one Guided Tour Group becomes mixed with another Guided Tour Group on some of the rides. These tags would help a Disneyland Tour Guide to quickly identify the guests in his or her Tour Group.

According to the current Guided Tour handbook : “In the first ten years or so, these were in the form of triangular hang tags. Different colors were given out on different days of the week. Colors included green, blue, yellow, orange, and black, and red.” The Disneyland Tour Guide would attach a similarly colored hang tag to her crop, for the benefit of the guests in the Tour Group. These tags would become a tradition, with “Disneyland- The Happiest Place on Earth” brochures (prepared 1960, by Walt Disney Productions for Group Services) mentioning that “Identification Tags for every member of the group are available free of charge.”

This is the view as we prepare to depart from the Guided Tour Gardens Gate. Now, we are “leaving the world of today, entering the world of the turn of the century - Main Street, U.S.A. - [circa] 1890 to 1910.” If the Guided Tour began at the Main Gate, the inscription on the plaque over the tunnel was read aloud, before the Tour Group headed through the tunnel to the Railroad Station or Omnibus Station (depending on operation).

In the early days of Disneyland (c. 1958), Guides would start the official Disneyland Guided Tour by taking them to Station 3 to the right of the Entrance Tunnel (where a map of Disneyland was located). The purpose of this stop was to inform the guests of where they were headed, as well as which attractions they could expect to see through the coarse of the Guided Tour.

In recent years, a Braille Map has been installed in Town Square (just outside Tour Gardens). This map enables all guests (even those visually impaired) to know what to expect along their Guided Tour of Disneyland. Some years ago, with the help of my young friend Belle (pictured right), we were able to enact this scene!

A Tour Group begins their tour in Town Square, on Main Street, U.S.A.

A Disneyland Tour Guide stands in Town Square, ready to cross Main Street with guests. In addition, Great Moments with Mr. Lincoln (which had opened two years prior to capturing this Vintage View) resulted in a new “stop” along the Guided Tour of Disneyland.

Near the Central Plaza (or, Disneyland “Hub”), a kindly and informative Guide helps her group across the street. Though we don’t see any dangling identification tags, we presume that this couple may be enjoying Disneyland via a V.I.P. Tour!

On Main Street, near Coca-Cola Refreshment Corner.

“Please move toward me, so we do not block the footpaths…This section of the Park represents America from the Revolutionary War to the final taming of the great Southwest - Frontierland.” - Guided Tour Narration Excerpt, c. 1958.

What you are about to see (in the preceding and following Vintage Views) are rare sights indeed! Disneyland Tour Guides meet briefly outside Slue Foot Sue’s Golden Horseshoe in Frontierland. Generally, “chatting with other Tour Guides when On Stage…[or] turning your back on a guest” was discouraged. Of course, Disneyland Tour Guides would conduct Orientation Tours for new Hosts and Hostesses, so there is a high likelihood that is what is happening here.

Here, Disneyland Tour Guides meet outside the Adventureland Bazaar, perhaps while one Tour Guide’s group is aboard a Jungle River Cruise boat. There is no doubt in our mind that these two Disneyland Tour Guides are not engaged in a personal discussion, but rather some engaging group discussion involving the guests.

While Disneyland receives many informative letters about the appearance of Hosts and Hostesses, guests could be distracted by minor things like “a missing button, a spot on a costume, a dangling bobby pin, or an untucked shirt,” according to one reminder on personal appearance. Fortunately, the latter rarely happens thanks to what you see in the previous Vintage View - Cast Members supporting the Disneyland show and treating each other like VIPs by “showing respect for everyone, regardless of job, race, religion, or age.” The beautiful proceeding c. 1963 photograph (excerpt) of the Tour Guide Waiting Room accompanied an article describing an average “Tour Guide’s Day.” In particular, it’s a typical day in the life of Disneyland Tour Guide Jan (possibly Jan Parker, formerly of Hawaii). The article begins with a rare description of what occurs around 9:30 am, in “a lounge-type room” in the Disneyland Backstage. “Lockers line one wall, mirrors on another. On the wall hangs a sign : ‘Smile, you’re on television.’ Several attractive young women are making last minute adjustments in hair styles, shoeshines, and hat straightening. These are Disneyland Tour Guides, starting a typical day in the Magic Kingdom. They are preparing to go ‘on stage’ to make your visit to Disneyland, a never-to-be-forgotten one.” This scene proves what Walt acknowledged: “Everything here at Disneyland and the Studio is a team effort.”

I like how despite being a part of such an “attention-demanding” profession, they are extending the same courtesies and respect toward each other as they would extend to guests Onstage, “regardless of job, race, religion or age.” As a “sidelight,” this image reminds me of a specific excerpt from yet another manual [The Nature’s Wonderland Story - Operations Procedures”] : “The odds are that you won’t be courteous to our guests if you start the day by elbowing other Host or Hostess in front of the wardrobe mirror. We practice courtesy with each other. This leads to our being, as they say in the movies, ‘A happy crew,’ and ‘a happy crew’ has little trouble passing this happy contagion on to our guests.”

With that principle in mind, we return to the aforementioned Vacationland (Winter/Spring ; 1963) article, which ends this way :

“But what about Jan. Well, she’s back at the lounge, combing her hair, or polishing her shoes, or chatting with the girls, or looking for the answer to one of your questions. But she won’t be gone long because after a quick break for lunch, she’ll be back at Town Square, ready to meet and greet new visitors to this land of Magic Entertainment.”

This same year (1964) Dick Dyer joined the staff of supervisors leading the Disneyland Guides during the summer. Just inside the Frontierland Stockade, a Disneyland Tour Guide and presumably a guest of her Tour Group pose for a commemorative photo near the Flag Pole and American Humane Association Plaque.

Basil and Leola make a memory with their Disneyland Guide near the Submarine Lagoon and Monorail Station with its Speedramp!

Hostesses were reminded to never turn their back on a guest while taking tickets and using a counter. Even in the case of a bilingual tour group requiring an interpreter, Hostesses spoke to the guest. This was a job which must be done, but attention to the guest was their first concern as demonstrated by Alice Shinmoto (above).

“Disneyland is People,” and this is especially evident through the friendly and courteous examples of the Disneyland V.I.P. Hostesses and Disneyland Tour Group Guides like Alice (pictured above). For this reason, Disneyland Hostesses (and Hosts) of this “people to people production” were often spotlighted in advertisements, in brochures, and within the pages of Vacationland. The “People” pages of Backstage Disneyland magazine would continue to occasionally familiarize Disneyland Cast Members with fellow Guest Relations Hostesses like Anne Daniel (1964), Rita Walther of West Germany (1966), Shelia Mallory (1977) or Linda Cope (1977).

Speaking of the Disneyland Tencennial Celebration… the role of the Disneyland Tour Guide had become even more defined and refined by the year 1965! A special meeting of the Disneyland Customer Relations Department (Ben Harris, Bob Wormhoudt, Cicely Rigdon, D. Dyer and the Guest Relations Staff) was held on August 29th, 1965. The subject of the meeting were the “Guest Relations requirements.” According to “A World of Smiles” (published 1965), this, was owing to Tommy Walker (for the creation and continued growth of the program), Bob Wormhoudt (Disneyland Guest Relations Manager, 1963), Bob Norie (Disneyland Guest Relations Nighttime Supervisor), Cicely Rigdon (Disneyland Guest Relations), and Dick Dyer (Disneyland Marketing).

Disneyland Tour Guides were frequently featured in publications intended for guests, often introducing Guides by their first name, like Theresa (a native of Switzerland, pictured above), who joined the Disneyland Tour Guide staff c. 1962-1963.

“A World of Smiles ‘65 - Dedicated to the Summer Tour Guides 1965” was published in a limited quantity for the staff of Disneyland Guest Relations (and those Disneyland Cast Members affiliated with the Disneyland Guided Tour Program). The publication was intended as a retrospective bringing “memories and a proud recollection of the Tour Guide Program.”

A couple of pages focused on the “progress” of “yesterday.” Four entire pages contained photographs of almost 82 Tour Guides. A few Tour Guides were distinguished. For example, “the busy four” (Reiko, Arlene, Theresa, and Trudy), who select girls for the tours, Main Gate Service and for buses, and “form the tours in the garden, and keep the show going with a smile.” “The tabulating two” (Jill Young and Pat Fairchild) who tabulated surveys and produce the results via typewritten reports for a full eight-hour day.

Reiko Cox (pictured above) was a new Tour Guide for 1962, equipped to deliver the tour script in Japanese. Her story is briefly told in Backstage Disneyland (published December of 1962).

Tour Guides sure knew how to relax and have fun! Back in 1965 (alone) the “Red Socks” were the victors of employee softball games (“topping the league”), against other teams (including Jungle, Submarine, and Marketing). “Even first timer, Cicely, was able to drive a few runs,” according to “A World of Smiles.”

Then (during July of 1965), the “Tour Guides… became the guided,” on “a trip to the Walt Disney Studio and WED.” That particular tour included a stop by the set of Lt. Robinson Crusoe (where Dick van Dyke appeared) and then watching Fred Mac Murray and Vera Miles practice their lines for “Follow Me Boys.” Finally a visit to WED revealed “what Disneyland’s future look will be… [including] the miniature of the Blue Bayou.”

Finally, “in a test of physical skill and coordination, the Tour Guides captured the women’s trophy in the recent canoe races. Lead by captains, Dalores Bramblett and Suzi Palomares, and the steering skill of Dale and Larry, the Great Tour Guides encircled Tom Sawyer’s Island in four minutes and thirty-one seconds. Storybooklanders and Ticket Sellers took, consecutively, second and third places. The outstanding group of rowers included such greats as ; Jill ‘Jump’ Young, ‘Radiant’ Rita Walther, ‘Beautiful Barbara Bennett, ‘Lovable’ Lynn Heuke, ‘Exciting’ Erica Jeide, Cheri ‘Stroke’ Lender, ‘Marvelous’ Marcia Miner. In the cheering section, special thanks goes to ‘Amazing’ Arlene Tafoya.”

This Backstage Excerpt proves that “it takes people,” as these six Disneyland Tour Guides (and others) were responsible for enveloping and mailing some 4,500 copies of Backstage Disneyland to readers! Disneyland Guest Relations Hostesses also were personally assigned to attend to V.I.P. and celebrity guests for the debut of Fantasy on Parade.

The “People” pages of Backstage Disneyland magazine would continue to occasionally familiarize Disneyland Cast Members with fellow Guest Relations Hostesses like Anne Daniel (1964), Rita Walther of West Germany (1966), Shelia Mallory (1977) or Linda Cope (1977).

Guests sure love taking photographs of their Tour Group Guides like Disneyland Tour Guide Marge. About the same time that Marge was a Hostess, 1,365,000 Guided Tour Tickets had been used from the program’s beginning until the Spring of 1966, according to a statement by Carl Freeberg (Admissions Department Manager), in Backstage Disneyland (published Spring, 1966)!

Hostesses were instructed to “not visit with other employees while on work station.”

Approaching “its a small world.” During 1967, more than 200,000 guests experienced a most-memorable visit to Disneyland, through the eyes of one of Walt Disney’s personal representatives!

This Vintage View impresses many facts, including “until you are Backstage… You are always On Stage.”

Guests (“Hank, the girls, and Gail”) with their Disneyland Tour Guide. By 1968, Donna served as Chief Hostess under Mary Jones (Public Relations Rep.) and Bob Wormhoudt (Public Relations Manager).

This same year (of 1969), some of the staff of Guest Relations fulfilled the role of VIP Hostesses for celebrities attending “Herbie Day” at Disneyland (also referred to as “Love Bug Day at Disneyland”). For instance, Connie Swanson tended to Dean Jones (star of the “Herbie” franchise).

Truly all who come to this happy place will find : “We love to entertain kings and queens, but at Disneyland every guest is a VIP.” (Walt Disney’s Disneyland - A Pictoral Souvenir and Guide, c. 1963). Yes, Disneyland Hostesses have always taken the lead when it comes to active interaction with guests of all ages and backgrounds (and especially children), as evidenced in this Vintage View.

Willie proves that a smile was essential, and a genial and friendly personality was the Disney style.

Disneyland Tour Guide Willie demonstrates the art of ‘Guest Wrangling’ with her guests - a FIRS group!

As a “sidelight” I would like to direct your attention to some developments taking place behind the Tour Group (to the right). At times like this, Disneyland Tour Guides would be prepared to answer questions relating to these things going on. You’ll notice that one of the store facades along the Frontierland boardwalk is receiving a facelift. Yes, that’s the site of the Pendleton Dry Goods Store where Disneyland Tour Guides first received an iconic portion of their uniform.

Disneyland Hostesses (and not just Disneyland Ambassadors to the World) occasionally supported events outside Disneyland. For instance, as far back as April of 1964, Ben Harris (of Production) travelled to Grauman’s Chinese Theater in order for a “picture survey for future promotions.” Very soon thereafter, Disneyland Hostesses (like Wendy Sayers and Chris Bishop) began a Disneyland tradition when they appeared at the premier of Walt Disney’s £2,600,000 film Mary Poppins at Grauman’s Chinese Theater on August 27th, 1964.

As far back as April 12, 1964, Ben Harris of Disneyland Production visited Grauman's Chinese Theatre to picture survey for future promotions. The postcard image (above) was photographed in 1967.

It may be hard to see from this vantage (above), but (if you look closely) you can see the many Disneyland Hostesses that supported the world premier of Walt Disney’s Jungle Book at Grauman’s Theater in Hollywood, California, on October 18th, 1967! As a “sidelight,” the event (attended by the Disneyland Guides) was the first “Family Premiere” for a Walt Disney Production (for underprivileged children of the Los Angeles area), with proceeds benefitting the animal acquisition program of the Greater Los Angeles Zoo Association. Later, while “touring for the Carnation promotion, Mickey Mouse and a Disneyland hostess… [were] greeted by Governor of Arizona, Jack Williams, at the Arizona Retail Grocers Convention,” according to “A Report To Disneyland Lessees, Summer ‘68.” A Disneyland Hostess “Emily” appeared alongside the Osmond Brothers in the c. 1970 “Disneyland Showtime” episode of “The Wonderful World of Disney.”

Disneyland Tour Guides occasionally engaged in Promotional Tours for Walt Disney Studio feature films & new Disneyland attractions. Promotion of the Country Bear Jamboree (June 13, 1972), with Don Payne (Wendell), Joan Valent (Disneyland Tour Guide), Mike Neumeister (Shaker), and Dick Dyer (Director Disneyland Marketing).

Santa Maria City Parade June 3, 1972, Joan Valent (Disneyland Tour Guide) and Wendell Bear promote the opening of the Country Bear Jamboree!

In addition to all these responsibilities, the staff of Disneyland Guest Relations also knew how to relax! New traditions were added, like the Guest Relations Annual Banquet which offered an opportunity for relaxation, refreshment and bonding with fellow Hostesses and Hosts (during the early 1970s, about 200 attended these department functions).

From the 1970’s thru the 1980’s, the annual Tour Guide Cookbook (in which Guest Relations Staff submitted recipes), allowed Guides to share their creativity with fellow Disneyland cast Members who purchased copies. Perhaps you recall pleasing “you palate with such treats as Mango Ice Cream, Hungarian Spatzle, Chilighetti, Peach Yam Bake, or even Harpo’s Quiche.” (Thank you, Alicia Tello, Kathy Pitarra, Sherri Mason, and Judy Abel.)

All the while, Disneyland Guided Tours and V.I.P. Tours never ceased!

Van Arsedale France recalled: “‘Old Timers’ still remember what we called ‘The Spring Tonics,’ a morale builder for permanent cast members. Although it was fun, it was a serious attempt to improve morale by bringing some serious problems out in the open and laughing about them.”

Actress Sandy Duncan portrayed a Disneyland Tour Guide in the “Christmas in Disneyland” television special of 1976!

During 1941, Walt Disney became known as an ambassador of goodwill when the government organization Coordinator of American Affairs encouraged him to visit Latin American lands and make new friends. Walt not only select 15 of his artists to come along for the adventure, but his friends Donald Duck, Goofy and a few other animated stars.

Since then, Walt became renown as an “International Ambassador,” representing the United States and Walt Disney Productions before other peoples and in other lands. This was especially true during 1964, when Walt Disney was well represented at the 1964 season of the New York World’s Fair not just in-person, but by Walt Disney Productions-produced exhibits and displays, but by Walt Disney Studio Employees and Disneyland Hosts and Hostesses. The term “employee” was frowned upon, guides clarifying: “We are not ‘employees’… each of us is an ‘Ambassador’ or an ‘Ambassadorette’... official representatives of happiness.”

Some Disneyland Guest Relations Hostesses and Disneyland Tour Guides were among these “Ambassadors of Happiness” representing the park at the 1964/1965 New York World’s Fair. As a “sidelight” Cicely Rigdon fondly remembered her trips to the World’s Fair alongside Walt Disney. Regardless of the role they performed within the Walt Disney Productions family, all who were chosen to represent the Park in New York or anywhere else in the world were to perform their roles as “Ambassadors of Happiness!”

Walt’s pal Mickey Mouse exemplified the spirit of Disneyland and has likewise been referred to as an ambassador - the “Ambassador of Happiness” as Disneyland’s official greeter, according to Vacationland (Summer, 1963). This is a role Mickey has fulfilled since 1955, including during his visit to the 1964/1965 New York World’s Fair. In 1958, Mickey Mouse began to be assisted in this role of Ambassador by the Disneyland Tour Guides. This tradition has resulted in the Disneyland Resort Ambassador - “an official representative of the Cast that reflects and promotes Disney ideals and communicates the Disney philosophy to the world. The role of the Disneylands Resort Ambassador enhances the magic to our Guests, our Cast Members, and our community.”

The end of 1964 was also the beginning of the celebration year of “Disneyland’s First Fabulous Decade”! With that, another distinguished role in the Disneyland show would lighten Mickey Mouse’s role further, when the Ambassador Program was established thanks to the creative mind of Jack Lindquist (and original Guide Cicely Rigdon serving as Ambassador Program Administrator)! The program (and role of Disneyland Ambassador) was certainly not a beauty competition in search of “the prettiest” Tour Guide or Hostess, and it wasn’t absolutely based on the accruement of facts and knowledge. The program would search (foremost) for someone who had a special (even, exemplary) “special feeling for Disneyland”…someone who was proud to represent Walt Disney and his imaginative dreams that have brought so much happiness to countless people around the world! Gwen Welsh [a c. 1970s Ambassador Program Coordinator] perhaps best summed up the role this way (to Disneyland LINE) : “It’s a year of hard work…self-improvement, wearing a genuine smile until it hurts, remembering at all times that you are Disneyland to the people who see you, and then finally its achieving those few minutes of a sudden glow you feel inside that tells you what you are doing is good, right and fun, because you’ve let people know that Disneyland is just that - good, right, and fun.”

With that, I invite you to please step this way (imagining yourself in attendance at a sort of “Ambassador Tea”), as we explore the following section. The following portion of the gallery has been dedicated to the role of the Disneyland Ambassadors, featuring some highlights (and “sidelights”) from their service to Disneyland (and diplomatic envoys the world) through the years!

1965 : Julie Reihm (Casaletto) was chosen “Miss Disneyland” 1964, (the First Disneyland Ambassador), in honor of the 10th Anniversary of Disneyland, in 1965. The “Walt Disney Productions Annual Report to shareholders and employees” (for the fiscal year ending October 3rd, 1964), reported : “As ‘Miss Disneyland,’ she will play an important role in the Tenth Anniversary observance throughout 1965. Miss Reihm will travel to most of the 50 United States and many foreign lands. Current plans call for a European tour followed by trips to South America, Canada and the Far East. She will meet people from all walks of life extending an invitation to the many special Tencennial events at Disneyland and bringing a personal touch of Disneyland to those she meets.”

And so Disneyland’s Tencennial Ambassador, Miss Julie Reihm carried the Disneyland spirit of happiness around the United States and many foreign countries (across Latin America, Asia, Australia, and Europe) assisting Walt Disney in making both domestic and international appearances. Julie co-starred with Walt Disney himself, in the “Disneyland 10th Anniversary” episode of Walt Disney’s Wonderful World of Color, first aired 1965. Julie recollects (to a c. 1977 Disneyland LINE reporter) : “The highlight of my year was to see Walt smiling from ear to ear about a new idea - a new project, and feeling his boyish excitement. He was a genius of an artist.”

Owning to these appearances, Julie had the pleasure of meeting many wonderful contributors (like Mary Blair and Rolly Crump), and see many attractions in development (like the “Museum of the Weird” which became the “Haunted Mansion”). The First “Ambassador to the World” also travelled to “Europe, Canada, Mexico, Australia, New Zealand, Japan and throughout the United States,” according to “The Disneyland Diary”.

Julie was even transformed into a “cutout” paper doll (ask your parents about these), featuring both of the outfits she wore for the filming of the “Disneyland 10th Anniversary” episode.

The "Walt Disney's Vacation in Disneyland" A Gold Key Comic, (Published 1965) was a tribute to Disneyland’s “first fabulous decade”! The comic featured stories starring Donald Duck, Mickey & Goofy, Scrooge & Gyro, the Big Bad Wolf, Daisy, Minnie, Grandma Duck, Clarabelle, and Scamp with Chip n Dale. Of course the setting of all of these stories was the Disneyland Stage, and various thematic elements based upon popular Park adventures. Inside the cover, were quite a few images “Celebrating Disneyland’s Tencennial”, including this brief paragraph introducing Miss Disneyland, Julie Reihm to the world (pictured above)!

Julie was highlighted in this newspaper supplement excerpt (published some time during Disneyland’s Tencennial celebration, and before the end of Julie Reihm’s term as Disneyland’s first Ambassador). In a few words, she briefly shares what serving as Disneyland Ambassador to the World has meant for her!

According to Dave Smith (Chief Archivist Emeritus of the Walt Disney Archives), years after having the pleasure of serving as Disneyland Ambassador, “she is now Julie Reihm Casaletto, living with her husband in Virginia. She returned to college after her year as the first Disneyland Ambassador and never rejoined the Disneyland payroll, henceforth only returning to Disney for occasional special events. She was named a Disney Legend in 2015.” [Disney Facts Revealed by Dave Smith, 2016]

1966 : Ambassador Connie Jean Swanson (Lane) “toured the West Coast and other areas of the United States, plus Scandinavia, South America and Canada,” according to “The Disneyland Diary”. Among many aspects of her service, Ambassador Connie Swanson presented Premier William Andrew Cecil Bennett with the official flag of Disneyland during December of 1965! Connie (who was featured in a photoshoot with Walt, at Walt Disney Studios) once recalled (for c. 1977 Disneyland LINE) being part of what she called “the Old School of Disney” - “people who grew up in the shadow of Walt and experienced his fire and insight.”

1967 : Marcia Miner was first Ambassador to the World at Disneyland! For instance, when the 53rd Rose Bowl competitors visited Disneyland, Marcia helped host the Purdue Boilmakers and the USC Trojans. When Emperor Haile Selassie of Ethiopia was visiting Southern California in April, in order to deliver a speech (and receive an honorary degree from the university), Ambassador Marcia Miner (Phillips) welcomed him to Disneyland (on April 23rd), and personally chauffeured him down Main Street U.S.A. in a parade, aboard one of the Horseless Carriages. Marcia Miner also welcomed convention and trade show delegates from across the nation to Anaheim’s $15 million Convention Center which opened July 12th, 1967. Marcia can be seen in numerous advertisements published in a full-color nine page supplement appearing in “The Look” on June 13, 1967. Her contributions helped promote the “new” Disneyland (of the last three years) and its corporate sponsors in a magazine (the largest of its kind) circulation of eight million (that is, 40 million readers)!

However, Marcia also travelled the United States of America during her term.

Press Photo Caption : “For the City of Anaheim, California, the Disneyland family welcomes convention and trade show delegates from across the nation to the new $15 million Convention Center to be completed in time for its grand opening July 12 this year. Goofy left, with Disneyland’s World Ambassador Marcia Miner, Mickey and Pluto are next door neighbors in Walt Disney’s Magic Kingdom.”

Marcia also had time to promote Walt Disney’s Disneyland for this campaign, and even donning a space helmet for the opening of McDonnell Douglas’ Flight to the Moon (photos published in Disney News magazine, during the Fall of 1967).

1968 : The finalists - Carla Blank, Jeannie Heaton, Peggie Fariss, Marcie Pickler and Sally Sherbin (all between the ages of 18 and 25) - met in Town Square and were presented bouquets of flowers. Then, the multi-lingual Sally “Sausha” Sherbin (a former Tour Guide and Carousel of Progress Hostess) was selected to represented the Park (and some 5,000 “Disneylanders”) as Disneyland Ambassador to the World. After being presented to the Anaheim City Council (and being named “Anaheim’s World Ambassador”), the Orange County Board of Supervisors named her “Orange County’s Official Ambassador.” One of her first duties came as she represented Walt Disney and Disneyland (as well as Anaheim and Orange County, California) in the Miami Orange Bowl Parade honoring “The Wonderful World of Color of Walt Disney”!

While at home, Sally had the pleasure of escorting several notable individuals! Sally escorted Florida Governor Claude R. Kirk, who had hosted her during the Miami Orange Bowl Parade. Sally escorted Laos Crown Prince Vong Savang (personally driving him around the Park). About this experience she recalled a “most embarrassing” moment to Disney News (Winter, 1967-1968): “‘The prince couldn’t speak English, but I knew French and we were so engrossed in conversation that I missed my turn driving the lead car and ran over Goofy’s foot - stalling the car on his long shoe, that is!’ Later, Prince Savang smilingly awarded Sally a Laotian good luck charm for being ‘the best driver in Disneyland’.”

Sally made a “guest appearance at… [the] Carnation Fun and Flavor Sweepstakes program. Altogether with Mickey Mouse, Sally and other members of Disneyland’s staff made more than 100 appearances on television, radio, and in-person at local supermarkets to assist the Carnation campaign,” according to “A Report To Disneyland Lessees, Summer ‘68.” This was a three-week-long promotion tour of the west, requiring a lot of traveling and appearances. Sally remembered one of her biggest challenges to “Disney News” (published Winter 1967-1968): “Probably the most challenging thing I’ve found is maintaining my enthusiasm on a 12-day tour, from city to city, from radio to TV station. Keeping myself in the same semblance that I started the tour with is the toughest…I love every minute of it, though.”

After the Carnation-Disneyland campaign, Sally left for New Zealand in order to help “inaugurate New Zealand Airlines and become that nation’s guest for a week.” Sally recalls, “One of the most exciting things I ever did was drive to Aukland from Tauranga, a 120-mile trip that involved driving on the left side of the road through a country that looked like something out of a fairy tale - it was all forests and hills.”

Sally also escorted Swedish Princess Margaretha during her visit to Disneyland. Sally also toured the South Seas, and even visited children’s hospitals during her term.

1969 : Shari Bescos (Koch) helped Host “Herbie Day at Disneyland.” Shari was also part of the Fantasy on ParadeTitle Unit (riding with the Guest Parade Grand Marshall). She soon travelled western states (like Oregon, Arizona, and California), and even helped judge a California Junior Miss Contest. Shari Bescos also travelled to “major Eastern cities, seven South American countries and such Far East destinations as Japan, Thailand, the Philippines, and Honk Kong,”according to “The Disneyland Dictionary.”

1970 : During mid-November of 1969, twenty-year-old Catherine Birk (a Paris, France native), was selected to become the new Ambassador to the World! Catherine was a fairly new employee (hired April of 1968). She was the last Ambassador to represent the company as a whole, because Walt Disney World would open the following year (with its very own Ambassador). Catherine remembers several highlights from her unique Ambassadorship this way :

“I was fortunate to travel in the U.S. I also spent 3 months traveling to 12 European countries.” As a sidelight, these countries included Ireland, France, Denmark, Spain, Switzerland, Germany, Belgium, Norway, Holland, England, Scotland, and Sweden. Catherine continues: “I met with a number of dignitaries in addition to making personal appearances, [and] providing TV and radio interviews. I hosted many special visitors st Disneyland. The most memorable and exciting was spending a day with Buzz Aldrin (a few months after his walk on the moon!) and two Russian cosmonauts [Major General Adrian G. Nikolayev and Vtali Ivanovich Svastyanov ; during October of 1970]. Something I will never forget.”

Catherine had the opportunity to tour Europe during her Ambassadorship.
This is all very impressive, but Ambassadors weren’t just the face of Disneyland to international dignitaries. They also visited schools, senior centers, and hospitals, bringing joy and inspiration to the young, the old, and those that could not make the journey to Disneyland. On this very special note, Catherine Birk (1969 Disneyland Ambassador) shared one of these particularly memorable moments with us : “I visited many hospitals visiting children and bringing Disney characters with me to cheer them up. It wasn’t easy to see so many children struggling so much. I remember one paralyzed girl who had spent a long time in the hospital without ever speaking…until Mickey and I walked into her room. She smiled with such joy and said ‘Mickey Mouse’! All the attendants and nurses were crying. And so was I.”

The Original Press Caption (with a misspelling of Catherine’s Name) Reads : “Touring Soviet Spacemen, escorted by U.S. Astronaut Col. Edwin (Buzz) Aldrin, posed with Mickey Mouse and Disneyland ambassador Kathy Burke as they visited the famed amusement park at Anaheim, Calif., yesterday. Left to right : Maj. Gen. Adrian G. Nikolayev ; Aldrin; Vitali Ivanovich Sevastyanov ; Mickey and Kathy Burke. A sign behind the space trio read : “Moon Flight.”

1971 : Marva Dickson (Thomas)

1972 : The first time you met Emily Zinser Benedick may have been when she co-starred with other Disneyland Cast Members in “Disneyland Show Time,” aired 1970. Now, Emily became Disneyland Ambassador on November 26th, 1971, and was immediately busy with many responsibilities. One of her first local duties (during late December), was to give a personal tour of Disneyland to Kristy Lee, Queen of the 64th Portland Rose Festival. During the second week of January 1972, Emily made her first trip to Walt Disney’s Magic Kingdom.

The following artifact [by the previous owner’s description] is “a vintage notecard inscribed in ballpoint pen and signed by Emily Zinser... the official 1972 Disneyland Ambassador.

Here, Emily sends a ‘thank you’ note to Ben Harris, a member of the Walt Disney World Ambassador selection committee (and previously, on the committee for Disneyland's Ambassadors).”

[As a sidelight, Ben Harris was a former Disneyland employee who operated the trains of the Santa Fe & Disneyland Railroad, including the Viewliner Train of Tomorrow. He went on to become assistant to Disneyland Entertainment Director Tommy Walker, and for seven years he served on the early three-person panels to select ‘Miss Disneyland’, an early form of the Disneyland Ambassador Program. By 1972, Ben briefly relocated to Florida in order to support the realization of Walt Disney World. At some point before Ben Harris departed from the company, he was instrumental in the arrangements made for Disneyland Ambassador Emily Zinser’s stay during her East Coast Ambassador training program.]. [After returning home], Emily thanks Ben for the resort's support in hosting her for her first visit to Walt Disney World following the October 1971 grand opening.]

“The card was sent to Ben's attention at the Polynesian Village resort but was forwarded to his new office at the Contemporary Resort Hotel. Notably, the card's design was later used by Disneyland to promote the park's 20th Anniversary season in 1975.”

On January 15th, Emily was Grand Marshall in a parade celebrating the tenth anniversary of Villa Park (a neighboring landlocked community of Orange County). The humanitarian work of Disneyland Ambassadors would continue for a number of years. In 1972, Ambassador Emily Zinser would visit patients of an orthopedic hospital along with her friend Mickey Mouse. During the Fall of 1972, Jim Hicklin (of KMPC Radio’s Airwatch News Reporter) welcomed his first honorary flying bear (Liverlips of Bear Country) aboard his helicopter. Disneyland Ambassador Emily Zinser, Mickey Mouse, Wendell, and Shaker were on hand for the celebration and small ceremony in honor of the flying reporter. Emily also hosted events for Disneyland employees, like the Lead Foreman “End-of-Summer-Dinner”, held during the Fall of 1972, for more than 2,000 Food Service Division Park Employees. April 8th, 1973, Emily also hosted the special opening of The Walt Disney Story (presented by Gulf Oil), meeting with the late Walt Disney’s wife - Lillian Disney Truyens!

1973 : Bonnie Drury Cook was named Disneyland Ambassador (representing Disneyland and Walt Disney Studios), on November 16th, after which she would appear in the Macy’s Thanksgiving Day Parade in New York, on November 22nd and the Orange Bowl in Miami, Florida. Bonnie’s first tour was of local television stations in Bakersfield and Fresno, after which she was featured on local news broadcasts. Bonnie made many official visits - to Japan, Taiwan, Hong Kong, Philippines, Thailand, Singapore, Indonesia, and Australia, but one of her most memorable experiences happened in California. Bonnie had the pleasure to collect Toys For Tots on the streets of San Francisco (starting at 4am) aboard a fire truck, and hold a koala bear in her arms. Another notable experience occurred when she had the pleasure to serve as Hostess to the Queen of Thailand. After her year as Disneyland Ambassador, Bonnie went on to serve as a programmer for a local independent television station.

1974 : Carol DeKeyser Masters got her start in the Foods Division in 1970, working at Carnation Plaza Gardens. Carol first applied in 1973, was chosen as a finalist for the title. Upon not being selected that year, she decided to try again, and was selected as Disneyland’s 1974 Ambassador to the World. Carol had the pleasure of helping inaugurate Disneyland’s newest attraction America Sings! During 1974, Carol DeKeyser would go on to “extend friendship and special greetings from Disneyland all over the world”. When President Gerald Ford’s son John visited Disneyland, he took a ride aboard Dumbo with Ambassador Carol DeKeyser. Upon reflection, Carol especially felt rewarded over visiting youngsters in the children’s hospitals, alongside Mickey Mouse, and bringing the young children a smile. After her Ambassadorship, Carol would go on to serve the Park as a Club 33 Hostess for a time.

1975 : Kathy (Smith) Hall hosted the first ruling Japanese monarch - Emperor Hirohito. She recollected memorizing so many things - who every one of the visiting dignitaries were, where each of them would sit, and even the Latin names of all the plants and trees in Disneyland (because the Emperor was a renowned botanist). She recalls constantly memorizing regulations, laws and facts during her term. Kathy would go onto serve as Market Development Specialist for the Magic Kingdom Club.

1976 : Christina Schendel Walker (1976 Disneyland Ambassador) held the title during a very special time in Disneyland history - that of Disneyland’s celebration of the American Bicentennial! She went on to a career as a Marketing representative. When asked about her favorite Walt Disney quote, she often replied, “He was once asked what his favorite creation was, and Walt replied, ‘A smile on a child’s face’”, according to Disneyland LINE. Sometime after her service she had the opportunity to share a scrapbook of her globe-trotting adventures in the Ambassador Program (persevered in newspaper clippings and photos) with fellow Cast Members in the Center!

1977 : From the castle moat, actress Julie Sommars heralded Susan Donald Edwards (attractions Hostess in Tomorrowland) as 1977 Disneyland Ambassador to the World. A luncheon at Main Street Plaza Inn offered member of the press to formally meet the newest Ambassador to the World. After the official ceremonies, Susan Donald rode in a carriage (drove by Day Sechler, Area Supervisor of Disneyland Pony Farm) down Main Street U.S.A., part of a parade held inter honor. In November Susan was off to Walt Disney World to train alongside Debbie Bennett (the newest Walt Disney World Ambassador), and then the duo headed back to Disneyland for their west coast Training. Television and radio interviews, good will visits to hospitals (including a meeting with the Oregon State Governor) along a Washington/Oregon tour, and community celebrations (like Disneyland’s Japanese Festival), are just a few examples of Ambassador Susan Donald’s activities! Susan had the pleasure to act as Hostess to some of Walt Disney’s personal friends like Mervyn LeRoy, and even traveled to Manilla to promote The Shaggy D.A., and took a good will trip to Tokyo Disneyland!

1978 : On Friday November 11, 1977 (at 11 a.m.), four Disneyland Ambassador to the World Finalists assembled at Walt Disney World, for Disneyland’s 14th Ambassador to the World selection ceremonies held in Cinderella’s Castle Forecourt. Actress Sandy Duncan (The Cat From Outer Space) presiding as “Mistress of Ceremonies”. Tricia Clark, Raellen Lescault, Gail McKenzie and Laurel Whitcomb were participating finalists. Entertainment included singing and musical arrangements performed by the Disneyland Band and the Kids of the Kingdom.
Ambassador Raellen Lescault Weiler was selected as Disneyland Ambassador, and during the months of November and the first week of December, she and Walt Disney World Ambassador Vicki Jaramillio enjoyed three weeks of extensive training together at Disneyland and Walt Disney World in Florida. Ambassador Raellen Lescault Weiler travelled to New Zealand to promote Walt Disney Studios films being released there! She and her traveling companion (Goofy) made several presentations to various dignitaries on behalf of Walt Disney Productions. Raellen toured Portland, Oregon (including Pendleton Woolen Mills, Mt. Hood, and the U.S.S. Sterett) after which she was named Honorary Grand Marshall of the Portland Rose Festival for the Grand Floral Parade.

For the first time ever, Raellen and four Ambassadors served as commentators along the route of Disneyland’s Traditional Old-Fashioned Easter Parade of 1978. Raellen also had the pleasure of meeting the Prime Minister of Denmark, the King and Queen of Malaysia, and the Royal Family of Nepal. During June she hosted the Ambassador of Bangladesh, the Swiss Ambassador’s wife and daughter, and the Prince of Thailand. Raellen also assisted with a Disneyland LINE article (published August of 1978), about the Disneyland Bakery, and she had the pleasure of modeling the light-weight and comfortable Pendleton Woolen Mill’s new sheer wool line in a photo advertisement published in Vacationland magazine during the Spring of 1979.

These informational brochures did more than pique Cast Member curiosity in the starring role, but they also served as year books, containing some photographic highlights for the previous still current Disneyland Ambassador.

Pictured Above : Disneyland Cast Members considering applying for the role of Disneyland Ambassador would fill out this form to attend the Ambassador Informational Tea held at Disneyland University.

1979: Leona cohosted the Walt Disney World Golf Classic alongside three other Ambassador finalists. After returning home, Leona Dombroske was named 1979/1980 Disneyland Ambassador in a special ceremony at Space Mountain Theater! She served during the Disneyland 25 Family Reunion celebration year, and according to her statement recorded in a brochure (during 1980), “I attended many affairs here in the Park, and had the opportunity to work many departments, such as adverting, promotions, publicity, public relations, participant development, community affairs, employee relations, and entertainment.” All of this work was carried out amidst four international trips, meeting so many different people, and spanning 67,000 miles by half of her year! By then she had travelled to New Zealand. Leona also visited the Alkmaar Cheese Market, Heineken Brewery, engaged in a television interview at the Flora-Disney Theater (in Amsterdam), and toured a working windmill (in Holland) via KLM Royal Dutch Airlines. Leona also made two trips to Singapore (one aboard Singapore Airlines’ inaugural flight from LAX to Singapore), stopping over in Honolulu, Tokyo, Guam, Hong Kong, and Montreal. Back home, she had the privilege and honor to visit children confined to local hospitals, help musician Count Basie celebrate his 75th year, welcome new Disneyland Participant Polaroid (manufacturer of her new Polaroid camera which she brought along in her journeys), and speak at the Disneyland Annual Community Service Awards ceremony and banquet!

1980 : Disneyland LINE (August 14, 1980) advertised “You could be the 1981 Disneyland Ambassador to the World.” This year’s Ambassador Nancy Englert Murray had been with Disneyland since 1973. She presented highlights of her year at the Ambassador Tea event held August 25 thru 29, 1980. During her ceremony, the 22-year-old Tomorrowland attraction hostess was presented a bouquet of flowers by The Black Hole star Joseph Bottoms.

1981 : “Four Hostesses were named finalists” in the “1981 Ambassador to the World Program on Tuesday, October 7. Entertainment Division Hostess Donna Hogle (of Huntington Beach), Guest Relations Hostess Roberta Nedry (of Garden Grove), Adventureland Foods Hostess Naomi Otsubo (of Fountain Valley), and Guest Relations Hostess Willie Van Der Zwaag (of Ontario) travelled to “Walt Disney World for the Walt Disney World Golf Classic before returning to California for that breathtaking moment when” the 1981 Ambassador to the World was announced on November 5th. The 1981 Disneyland Ambassador - Willie Vander Zwaag (Burckle) had previously been selected as a Tour Guide of the Year finalist in 1978 and 1980. After hard work and patience, Willie Van Der Zwaag (of Ontario, California) was named the 17th “Emissary of Goodwill” in a ceremony taking place Wednesday morning, November 5th, 1980. Presiding over the ceremony was actor Elliott Gould, Mickey Mouse, and 1980 Ambassador Nancy Englert to “pass the crop”. Past Disneyland Ambassadors “Connie Lane, Sasha Sherbin, Sheri Bescos Koch, Marva Dickson Thomas, Emily Zinser, Bonnie Drury Cook, Carol DeKeyser, Christina Schendel Walker, Susan Donalds Edwards, Raellen Lescault, and Leona Dombroski” appeared according to Disneyland LINE (Vol.12, No. 46 ; published November 13, 1980). Trumpeters from atop Main Street Station, a performance of “It Takes People” by the Kids of the Kingdom, and a colorful balloon release signified the crowning of the 17th “emissary of goodwill”, and new Disneyland “Ambassador to the World”! Willie welcomed heads of state and dignitaries to Walt Disney’s Magic Kingdom. As Ambassador to the World, Wille Van Der Zwaag even welcomed Elaine, a new 1800 lb. chestnut Belgian mare foal as she arrived at Disneyland Circle D Ranch.

1982 : Joanne Crawford was announced As the newest Disneyland Ambassador on the cover of Disneyland LINE (Vol.13, No.44, November 5, 1981). She Was visited by Walt Disney World 1982 Ambassador Jeanne Thiele (during the Ambassador Training Program), and then swiftly departed for her tour of Walt Disney World in early December. During her Ambassadorship, Joanne visited Walt Disney’s hometown of Marceline, Missouri, visited young patients of a Minneapolis hospital, appeared on one of Portland’s local Channel 8 News broadcasts, would travel from Singapore to Germany, and even appear at the White House!

As a sidelight, Cicely Rigdon (who had been with the Guest Relations Department for 20 years by now, and was acting Guest Relations Area Stage Supervisor) became Ambassador Coordinator of the Ambassador Program in 1982. According to Disneyland LINE (Vol. 16, No. 13 ; March 29, 1984), she had “travelled all over the world with our Ambassadors and Mickey Mouse.” This was a role that Cicely fulfilled (alongside 13 Ambassadors) from 1982, until her retirement in 1994. After her retirement, Cicely was honored with a window above the Disney Showcase Shop which reads “Ambassador Finishing School ; Cicely Rigdon ; Instructor.”

1983 : Disneyland Ambassador Mindy Wilson (Fisher) described her activity during 1983 to Disneyland LINE writers. During November of 1983, Mindy helped ready Ellen for her Ambassador training, presented a live Christmas tree to the people of Los Angeles, visited schools celebrating Mickey Mouse’s 55th birthday, and acted as a master of Ceremonies for “our Distinguished Service Awards Banquet”. She adds, “In December, our Family Christmas Party, ‘Operation Christmas’, the opening of the Disney Glendale Theater and our Candlelight Ceremony kept me very busy.” Mindy had the opportunity to meet Mrs. Disney, tour New Zealand and Australia and meet New Zealand’s Prime Minister Brian Muldoon, and meet Delegations from the People’s Republic of China. She also participated in the opening of New Fantasyland and Tokyo Disneyland. There is no doubt, that “each day has brought a new experience”, according to Mindy!

1984 : Ellen Coleman (Marchese) (an age 21 Tour Guide in Guest Relations), was chosen to be the 20th Ambassador of the World! Ellen was a resident if Whittier, California, a graduate of Cal State Fullerton, and a major in communications.

1985 : Melissa Tyler (Wackerman) was on hand Saturday, August 24th, to welcome Disneyland’s 250-millionth guest (three-year-old Brooks), and parents Bruce and Connie Burr.

1986 : Barbara Warren served as the magic kingdom’s 22nd emissary - Ambassador to the World! She spread goodwill while acting as the park’s official hostess, escorting visiting dignitaries, traveling through the United States and abroad, and serving as Disneyland’s official spokesperson!

1987 : Kendra Howell

To be selected as a Disneyland Ambassador Semi-Finalist was no small thing, and even these exceptional runners-up of Disneyland’s Cast Members were appreciated!

This page of the “Ever Wonder” brochure (published 1988) is dedicated to Disneyland Ambassadors of years past! It is most personally enjoyable to note the change of fashion - from plaid green patterns, to those patriotic “mod” designs (around the American Bicentennial), and then back to those fashionable Pendleton plaids (i.e. coats and skirts) yet again!

1988 : Ambassador to the World Carolyn Long served during the second season of Disneyland State Fair, hosting the Miss America runners up, as they visited Disneyland in honor of their home states! Carolyn enjoyed meeting famous Cast Members and learning about the company during her term. Highlights of Carolyn’s Ambassadorship included meeting Michael Eisner at Walt Disney Studios, travelling to Discovery Island, and (alongside Walt Disney World Ambassador Susan Anderson Kuhnlein and Tokyo Disneyland Ambassador Miwako) visiting the historic Asakusa District in Japan!

1989 : In 1989, Ambassador Wendy Freeland Schoeman would visit Mercy Hospital in Williston, North Dakota, where she would introduce patients (like young Matthew Peterson) to Mickey, Minnie, and Goofy. Her schedule was full of so many additional humanitarian events. In Line (August 4, 1989 ; Volume 21, Number 31), she shared just a few of these thoughts :

“The past few months have been exciting and busy! In May, the Creativity Challenge awards ceremony took place at Videopolis, where students from the Orange County area were recognized for their talents and fine arts. Disneyland also was the stage for the Children’s Miracle Network Telethon, which was viewed nationwide and, for the first time this year in Russia and China.

In June, I participated in the Portland Rose Festival where I had the opportunity to ride in the Rose Parade and attend festival events. In July, I traveled to Minneapolis for the Aquatennial.

Recently, I was the official Hostess to the President of Portugal, Dr. Mario Soares, as he visited Disneyland. The President and his wife were extremely nice and had a delightful day in the Magic Kingdom.”

1990 : Jennifer Faust had the pleasure of presenting Joe Montana (San Francisco 49ers Quarterback) with a special trophy of Mickey Mouse wearing a No. 16 jersey.

1991 : The 1991 Ambassador finalists were announced in Disneyland LINE Vol.22, No.36 (published September 7, 1990). Jill Ornelas Dowd was announced! Disneyland Ambassadors around the world (Disneyland Ambassador Jill Ornelas, Disney World Ambassador Kerry Kalus, Tokyo Disneyland Ambassador Ayari Nakamura and Euro Disney Ambassador Sabine Marcos) gathered for the Walt Disney World Resort 20th Anniversary! Jill was featured on the cover of Disneyland LINE (Volume 22, Number 44) published November 2, 1990.

1992 : Ambassador Suzanne Palmiter Campbell (21 years old) served as the 1992 “Ambassador to the World” - the 28th Park Ambassador! She was announced by Jack Lindquist, with a ceremony held at the Magic Kingdom in Anaheim, and was featured on the cover of Disneyland LINE magazine (November 1, 1991 ; Vol. 23, No. 45). Suzanne was a former Critter Country Restaurants Hostess, Lead and Trainer. She was a Disney University Leader, escorted dignitaries, spoke on radio and television, and traveled through the United States and abroad. But perhaps her most memorable honor was representing Disneyland at the April 12th opening of Euro Disney in France!

1993 : Ambassador Finalists (Kathryn Byrne, Sacha Jackson, Wendi Waldron, and Kathleen Mitts) were chosen from among Disneylanders during the fall of 1992. Kathleen Mitts was chosen!

1994 : Bonnie Delehoy

1995 : This year saw a Disneyland Ambassador Team of three selected - Gerry Aquino, Julia Onder Bannon and Michelle Tryon. Of very special note in 1995, was the honoring of Cicely Rigdon with a Main Street Window over the China Closet. The honor was well earned, for Cicely’s efforts in developing the Tour Program, managing the Ambassador Program, in addition to other contributions to the magic of Disneyland Guest Relations. The window reads: “Ambassador Finishing School, Cicely Rigdon, Instructor.”

1996 : The Disneyland Ambassador Team of four consisted of Chris Allen, Gina Armendariz, Janet Tanasugarn, and Heather Thompson Putnam!

Pens like this were created for Disneyland Ambassador Team Members like Janet Tanasugarn.

1997 : Ten Ambassador Finalists were chosen on October 25, 1996 - Gary De Vaughn, Cathie Milam, Mitch Henyan, Christina Mc George, Jeff Sekido, Heather Beach, Robyn Schatz, Isabel Lopez, John Van Winkle, and Geryl Anderson. Once final selections were made, the 1997 Ambassador Team was announced in a ceremony on Wednesday, November 20th! Mickey and Disneyland President Paul Pressler announced the Disneyland Ambassador Team during November of 1996 - Robyn Schatz Sarvis (Guest Services), Christina Mc George DeFrancesco (Disneyland Pacific Hotel), and Cathie Milam (Guest Relations).

1998 : Oscar Carrasco, Dorothy Stratton

2003 : Matt Ebeling

According to one source, these pins were awarded by Ambassadors, to Disney Parks Cast Members upon achieving their 20th year of service. We are in currently search of more information about this pin.

1999 - 2000 : Dorell Mitter and Jennifer Simis

2000 - 2001 : Heri Garcia and Doina Roman Osborne

2002 : Matt Ebeling

2003 : Daina Baker

During 2015, this special medal was presented to former Disneyland Ambassador Julie Reihm Casaletto in celebration of the Disneyland Ambassador program’s 50th “magical milestone” year!

Now, I would like to present a few “sidelights” about this amazing "50 Years of Goodwill" Medallion that was presented Miss Julie Reihm!

•The banner reading “1965 - 2015” alludes to 50 years (since) the very first Ambassador of Goodwill! The ends of the same banner feature two sets of initials “WD” (Walt Disney) and “JL” (Jack Lindquist) in honor of the two individuals to which the Ambassador Program owes its existence!

•The outer rim of the medallion features the initials of all 50 Disneyland Ambassadors from 1965 to 2015! Look for “JR” (Julie Reihm) and note the initials of all subsequent Disneyland Ambassadors of Goodwill listed consecutively in a clockwise fashion.

•The bottom half of the medallion showcases five Disneyland logos associated with the Disneyland Ambassador Program (counter-clockwise) : 1. The logo seen on current Disneyland Guide pins - Tinker Bell sprinkling pixie dust over Sleeping Beauty Castle, 2. The Disneyland Ambassador Program Coat of Arms, 3. The Original Disneyland Tour Guide emblem of Tinker Bell (without a wand) was featured on the original Disneyland Guide Pins, 4. the Disneyland Resort Coat of Arms, and 5. The Walt Disney World Ambassador Program emblem.

•Lastly, the center of the medallion features the recognizable “Partners Statue” in the center of a Compass Rose!

The look of the Disneyland Ambassador “D” Pins changed rarely over the years. One example are the special Disneyland Ambassador “D” Pins which were manufactured for the celebration of Disneyland’s 50th year in 2005.

You may wonder - “What’s the difference between the Disneyland Guides and Disneyland Hosts & Hostesses?”

The terms “Hosts” and “Hostesses” actually have their origin with the Disneyland Model first employed during the 1955 opening of the Park! The terms were part of the “radical concepts” that distinguished Disneyland from other amusement parks. Technically, all Disneyland Cast Members are considered “hosts and hostess,” according to training booklets and even sanctioned publications like “Walt Disney Disneyland,” pages 58, printed by Officine Grafiche Arnoldo Mondadori - Verona; first published 1964.

Still, according to Disneyland nomenclature, the term can apply to a Cast Member of Disneyland Guest Relations, which will be elucidated below. Despite similarities in their wardrobe, there is actually a big difference between the type of tours lead by the two Guest Relations groups - Guides and Hosts & Hostesses.

•Disneyland Guides are currently trained to conduct at least one type of Disneyland Tour (i.e. “Cultivating the Magic”, “Happiest Holidays”, or “Walk In Walt’s Disneyland Footsteps”). Disneyland Tour Guides may grow so proficient at performing their role of leading a particular Disneyland Tour, that they may even be assigned to regularly lead groups though such a tour. In the present, they may lead a Tour Group comprised of (up to) 25 guests.

•Disneyland Hosts and Disneyland Hostesses were an added tier of Disneyland Tour Guides with their foundations in the late 1960s. While Disneyland Tour Guides led large Tour Groups, Disneyland V.I.P. Hostesses differed, in that they offered Guided Tour services to smaller groups or individuals interested in exploring Walt Disney’s Magic Kingdom.

While we are in the subject, you may wonder “Who is considered a V.I.P. at Disneyland?” One publication prepared for Disneyland Cast Members answered that question clearly, in the following way : “Everyone's a V.I.P. Since our opening, Disneyland has entertained dignitaries from around the world. We are the place that presidents and celebrities insist on visiting. Of course, we are happy to entertain these famous people, but we consider every guest a V.I.P. a Very Important Person. We have invited them to visit us. We entertain them one at a time, with the same consistent courtesy.”

With that in mind, we better understand the role of Disneyland Hostesses and Disneyland Hosts, who are currently trained (and carry the adequate knowledge and capability) to offer the service of a Private V.I.P. Guide to a maximum of 10 Disneyland guests per Host or Hostess.

Costumes are usually created by the Disneyland Wardrobe Department, with occasional help from studio artists. Decades after the Royal Stuart Tartan plaid pattern was selected by Cicely Rigdon, it was utilized again for Host slacks.

Disneyland Hosts and Disneyland Hostesses are dedicated to making your first and subsequent visits a very pleasant and treasured experience! Once Disneyland Hosts and Disneyland Hostesses are trained (and carry the adequate knowledge and capability) to lead offer the service of a V.I.P. Guide to a maximum of 10 Disneyland guests in one group, they earn their Host “D” pin! Today, Disneyland Tour Guides and Disneyland Hosts & Disneyland Hostesses are still readily distinguished by their wardrobe, which includes a “D” pin bearing the title (Host, Hostess, or Guide) of their distinguished starring role in Disneyland’s show!

Once Disneyland Hostesses are likewise trained (and carry the adequate knowledge and capability) to lead offer the service of a V.I.P. Guide to a maximum of 10 Disneyland guests in one group, they too earn their Hostess “D” pin!

A designer, worked with infinite care to design the apparel that Cast Members wore. In looking over this drawing of a V.I.P. Host costume, I am reminded of the encouraging words printed in one edition of “Its Been My Pleasure” : “Your costume, created by our Disney artists and the Disneyland Wardrobe Department, was designed to fit the role that you play in our Disneyland Show. It's essential that you wear it as the designer planned it.”

This is a swatch of fabric similar to that utilized to create vests of c. 1960s Disneyland Guides. This particular swatch of fabric was once suggested for the blazers of c. 1980s Disneyland Hosts!

As long ago as the early “trial-run” days of the Disneyland Guided Tour (c. 1958), guests could acquire a Guide near the Disneyland Main Gate Entrance. Guests would be able to purchase a Disneyland Guided Tour package from one of the Ticket Kiosks even before entering the Disneyland Main Gate Entrance. Soon, plaid-clad Disneyland Tour Guides (draped in red capes on cold winter days) were often found waiting for guests who were willing to embark on a tour of Walt Disney’s Magic Kingdom. In addition, the Staff found at the Information Kiosks (located around Main Street) were veritable “walking, talking information booths, answering phones and correspondence,” providing direction and other general information to guests. Guests asked general questions about DISNEYLAND, granting opportunity to assist by responding in a positive manner.

“For Your Information” - While Disneylanders had to know the nearest location of Restrooms, Telephones, Mail Boxes, Purchasing of Film, etc., Gift Stands in all Lands once administered information about Disneyland.

The Disneyland Guided Tour Headquarters (or “tour station” as referred to in “A World of Smiles” ; 1965) would also be set in various locations - first, near the Pablum Baby Station at the North end of Main Street U.S.A., far from its present location near the tunnels on Main Steet U.S.A.

During 1960, there was a Tour Guide Desk located in the Plaza Area.

By 1961 (and within three years after the start of the Guided Tour guest service), a Guided Tours kiosk (serving as a “Dispatch Desk” of sorts) was stationed near Disneyland City Hall. Guests were genuinely greeted by a Hostess here and then (with great patience), the tour was explained. Then they were sent a few feet away, to the Guided Tour Registration Area (on the steps, left of Disneyland City Hall). This was where guests “checked in” and wait for their Guided Tour to begin.

Disneyland Hosts and Hostesses were usually well aware of general information regarding restaurants, shows, parades, events, and directions, and (not withstanding the attractive INA Carefree Corner hostesses) the Disneyland Tour Guides found at the Guided Tours kiosk were “the creme of the crop” in this regard - veritable “Information Experts”! Disneyland City Hall had always been the main site of a “help desk” (when Disneyland first opened), but this new Guided Tours Kiosk (or, “dispatching desk”) located to the left of City Hall, was also dedicated to providing information to guests, and offering Disneyland Guided Tours.

Now, as the popularity of the Disneyland Guided Tour was on the rise during the early 1960s, there became a need for a larger waiting area for guests.

“Guided Tours Garden, Herb Ryman. Circa 1961. The equestrian-inspired architecture ties in with the jockey-themed costumes.” Eventually Guided Tour Gardens was established as a hub for all Disneyland Park Tours. Guests entering Disneyland were reminded : “If you’re holding a ticket for one of our informative Guided Tours, you’ll find the Tour Garden just to the left of City Hall.” Here, Guests awaiting their Disneyland Guided Tour could rest on the benches in the cool shaded area, to the right of Disneyland City Hall.

Before the tour began, this was the place where Guides took the “opportunity to meet each person individually”. At this location, tickets were collected from each person as they entered Disneyland’s staging area. While waiting for their tour to begin, pictorial Disneyland Souvenir Guides (like “Walt Disney’s Guide to Disneyland”) were distributed to each person participating in the Guided Tour, and guests would write their names and present home states on their Identification Tags. If anyone would like to purchase film before the Guided Tour began, the nearby Souvenir Stand carried a full stock of several kinds. In the remaining meantime (before the tour departed), Hostesses took the opportunity to mingle with their guests and establish a “friendly atmosphere” under the cool shade of the trellis.

On November 25th, 1964, Ben Harris (Production), C. Romero (Assistant WED Treasurer), Roland Crump (Assistant Art Director), and M. Clark (WED Treasurer) met for lunch, in order to discuss “Tour Guide Modifications & New Booth.”

By 1965, one contributor to “World of Smiles” (published for Guided Tour Hostesses) shared: “Looking to the future, we see a new dispatching desk for the Tour Garden.” Soon (in 1965), Guided Tour Gardens received a new Dispatching Desk, while the Disneyland Guided Tour received modifications in the form of a new route as well as new stations. Despite all this, Disneyland Tour Guides staffed two to three Disneyland Guest Relations locations in 1974, when INA Insurance Company departed from the Carefree Corner near the Central Plaza Hub.

“Audience Waiting Areas” are especially designed as part of the attraction to make the guest's time waiting in line as comfortable as possible.

You may recall that the Disneyland Guided Tour was originally intended for non-peak attendance periods (like the winter season). Speaking of the winter season, it looks as if the neighboring floral bed is decorated with poinsettia for winter season - a lovely place to meet your Disneyland Hostess!

During the 1990s you may recall seeing a statue in Tour Gardens. According to “Did You Know” (published 1991), “The statue in the Tour Gardens [was]… a statue of Rebecca which was copied. Emile Kuri wanted to get a statue that wasn’t copied as much as Rebecca but never got around to it.”

Today, Guided Tour Gardens serves a similar purpose - as a quiet nook (conveniently located at the front of Main Street U.S.A., next to Disneyland City Hall), where guests can both inquire about and book Guided Tours at the Guided Tour Kiosk. It is also here, from which Disneyland Tour Groups wait to embark on their tour of Disneyland!

The original was rectangular in shape, and large enough to often accommodate just one or two Tour Guides. It had a roof similar (but not the same) in style to Disneyland Main Gate Ticket Kiosks. It did not have shutters or windows, but was open-aired all around, leaving the Tour Guide visible and approachable from practically every angle. It was located in front of Disneyland City Hall.

The second incarnation was similar, only a little larger, to accommodate more supplies and Guides. During the eras of these two (aforementioned) Disneyland Guided Tours Kiosks, neither of them were located in Guided Tour Gardens.

This third incarnation of the Disneyland Guided Tours Kiosk (pictured) can be closed and locked during hours of non-operation (as other kiosks or stationary concessions carts throughout the Park).

A photograph of Julie Reihm (Disneyland’s first Ambassador) sits in Guest Relations inside Tour Gardens. The next time you visit the magic kingdom, please step this way and examine it!

One shadow box (kept inside the Guided Tours Kiosk) showcases a few pieces of ephemera related to the Disneyland Guided Tour Program, including a pair of Disneyland Guided Tour Tickets, a 1978 Disneyland Guided Tour Brochure, and a “Miss Disneyland Cutout” (August, 1965) of Julie Reihm.

While visiting, you my note that benches allow guests to sit a spell, before their magical Tour begins. These benches are different in style from those wrought iron ones present during the 1960s, but still carry a similar feel.

For Guest convenience, Guided Tours Garden feustures a “Companion Restroom” which is wheelchair accessible.

Unseen to Disneyland Guests are a Cast Members Restroom, and a Boardroom (which is occasionally utilized for meetings).

In recent decades, tables and chairs have been added to accommodate more guests in the waiting area. Often, this where guests of a Disneyland Guided Tour may be gifted some unique souvenir pin, button, or other unique item. This is also where guests may perhaps be served meals, light snacks, or refreshments, at the conclusion of their tour.

By 2008, Guide 1 and Guide 2 offered Souvies, Candy, Plush Toys, Key Chains, Autograph Books Pens

“GUIDED TOURS - WONDERFUL WAYS TO ENJOY DISNEYLAND”

“The popular Guided Tour is especially recommended for “first time guests.” But according to Disneyland Today brochures, Guided Tours are for the “first-time visitor or limited-time visitor”. Visitors are taken on an exciting tour of Disneyland by a charming Guide who tells the fascinating story of the Magic Kingdom’s history and growth. In addition to the initial Disneyland Guided Tour, there have always been perks. Early Guided Tours came to include admission to Disneyland and a selection of six of the park’s popular attractions. Occasionally gifts like a pictorial Guide to Disneyland were offered. In recent years, tours have come to include gifts as collectible pins, lights snacks, meals, and rarely-seen backstage views of the Park! Owing to the value of the magic, it’s only natural that admission prices have changed thru the years!

1958 : The Complete Guided Tour was $3.00 (for Adults) and $2.00 (for Children Under 12), with no charge for children under 3. This price included General Admission to Disneyland, admission aboard six attractions and adventures, a full-color copy of “Walt Disney’s Guide to Disneyland”, and an admission coupon for any other attraction of their choice in Disneyland. By the Fall-Winter of 1958, the Complete Guided Tour prices increased by 50 cents - $3.50 for adults, $2.00 for children under 12, and still no charge for children under 3.

1959 : Disneyland’s “approximate 1 hour and 45 minute” Guided Tour (from Spring to June 1, 1959) included admission, “a personally conducted tour through each land”, a “scenic ride in a ‘private car’ of the Santa Fe & Disneyland Railroad” passing “the scenic Grand Canyon Diorama, largest in the world”, a “cruise aboard the Mississippi paddlewheel steamboat ‘Mark Twain’ on the Rivers of Frontierland ; or a trip across the Rainbow Desert and into the Underground Rainbow Caverns on the Mine Train”, a “Space Trip to the Moon”, and a “famous jungle river cruise”. During this year, the price was both $3.50 and 3.00 for Adults, and $2.00 for children (under 12), with no charge for children under 3 years.

1960 : By 1960, the Disneyland Group Services department was an asset in assisting “all phases of planning and scheduling your guided tour” of Disneyland! Groups of 25 or more qualified for a 10% discount on “Big 10” and “Jumbo 15” Ticket Books.

1961 : The admission prices for this personally-guided, two-hour “safari through the unique lands of the Magic Kingdom” began the new year at “$4.00 for Adults (12 and over), and $2.50 for children (under 12)” according to Parade Magazine (published March 26, 1961) and both “2 Wonderful Ways to Enjoy Disneyland“ and “3 Wonderful Ways to Enjoy Disneyland” (published early 1961). However, the year 1961 saw a minor increase in admission prices. By the Fall, the admission prices of the Disneyland Guided Tour (which included admission to Disneyland) were now $5.00 for Adults and $3.00 for children under 12.

1962 : According to “Information for Disneyland Visitors Summer ‘62,” the Disneyland Guided Tour was “A personalized way to see Disneyland with a small group of visitors escorted by one of Disneyland’s Guides. These young ladies are well acquainted with all the background information about Disneyland to add to the enjoyment of your visit. The tour includes many of Disneyland’s top attractions and rides and averages about two hours in length.” The admission for Children under 12 was $3.00, while adult admission was $5.00.

1963 : Admission for this personally-guided, two-hour “Happiness Trip” of “all four lands” (including your admission to Disneyland) was $5.00 for Adults and $3.00 for children under 12.

1964 : Admission for a personally-guided, two-hour “Happiness Trip” (“including 6 major attractions, a Main Gate Admission & the Guided Tour Service”) of Disneyland was still $5.00 for Adults and $3.00 for children 3 - 11.

1966 : During 1966, admission for this personally-guided, two-hour “Happiness Trip” was $5.50 for Adults and $3.50 for children under 12. According to Carl Freeberg (Disneyland Admissions) approximately 1,365,000 Guided Tour Tickets had been sold up to 1966.

1967 : During 1967, admission to Disneyland and a Personally Guided (two-hour) Tour of all four lands’ exciting attractions cost $6.50 for adults & juniors, and $3.50 for children (under 12). After the tour, group members received “a ticket good for another Disneyland attraction.”

1968 : Both Adult and Junior Disneyland Guided Tour admission cost $6.50, while the Children’s Disneyland Guided Tour admission cost $3.50.

1969 : From 1955 to 1969, “every President of the United States since 1946 except Lyndon Johnson, 15 princes and princesses, six kings, and a number of Prime Ministers and Premiers, several maharajahs, Congo Tribal Chiefs, Ambassadors, three queens, and a number of noted Russians - save one” have visited Disneyland. (Disney News, Fall, 1969) Each one of these V.I.P. guests was in need of (at least) one Disneyland Tour Guides!

During 1969, admission to Disneyland and a Personally Guided (two-hour) Tour of all four lands’ exciting attractions cost $6.50 for adults and $3.50 for children (under 12). At the completion of the tour, a complimentary ticket good for another Disneyland attraction was given to each guest.

1970 : Both Adult and Junior Disneyland Guided Tour admission cost $6.50.

1972 : Your two-hour tour (including admission to Disneyland) was only $6.50 for adults and $3.50 for children under 12. “And at the end of the tour… [guests would] receive a ticket good for another Disneyland attraction.”

1973 : Two-and-a-half-hour Personally Guided Tours of Disneyland’s seven lands (and “admission to seven of Disneyland’s most exciting attractions”) were still “designed for ‘first time’ or ‘short time’ visitors! Admission was as follows - Adults ($7.00), Juniors 12 thru 17 ($7.00), and Children 3 thru 11 ($4.00).

1975 : By Disneyland’s “Celebration Summer” admission for a Personally Guided Tour of Disneyland “provided by your attractive Tour Guide,” was $7.50 (for Adults), $7.50 (for Juniors, 12 thru 17), and $4.50 (for children, 3 thru 11).

In addition to the initial Guided Tour, there have always been perks. Some early Guided Tour packages included admission to Disneyland and a selection of six of the park’s popular attractions. If there were any “first time” guests among the group, they may subsequently enjoy experiencing some attractions that were not visited during the duration of their Guided Tour with the help of a complimentary attraction coupon (included in the ticket price).

1976 : Guided Tour prices had three tiers - Adult tickets were $8.00, while Juniors (12-17) were also $8.00, and children (3-11) were $5.00.

1977 : By 1977, the now two-and-a-half hour Disneyland Guided Tour was crafted for the “first time or short time visitors”, and the economical prices had three tiers - Adult tickets were $8.50, while Juniors (12-17) were also $8.50, and children (3-11) were $5.50. By 1977, sevens ran throughout the theme of the tour, as the Disneyland Guided Tour of “Disneyland’s seven lands” included admission to “Seven of Disneyland’s Most Exciting Attractions”.

1978 : Guided Tour prices had three tiers - Adult tickets were $9.50, while Juniors (12-17) were also $9.50, and children (3-11) were $6.50.

1980 : Disneyland Guided Tour admission prices during the Park’s “Silver Anniversary” were as follows - Adults $11.00, Junior $11.00, Child’s $7.00! Truly, it was still one of “the best ways to see Disneyland”!

1981 : During June of 1981, there were 54 Tour Guides, “and the number climbs to 80 during peak seasons”, according to the Area Stage Supervisor Cicely Rigdon (Disneyland LINE, Vol.13, No.3). That very year, admission for a Disneyland Guided Tour was $10.25 (adults), $9.00 (Juniors 12-17), $8.50 (Children 3-11). $11.00 for adults and “juniors” (12-17), or $7.00 for children (3-11) includes the two and a half hour tour of seven themed lands, admission, and seven exciting adventures!

1983 : Beginning June 16th, 1983 (the same day that Attraction Coupons were retired), Guided Tours were included with Passports (at $16.00 for Adults and Juniors, and $10.50 for Children).

1984 : Many guests arriving in Los Angeles (for the 1984 Summer Olympics) would also perhaps visit Disneyland for the very first time! The 3-hour Guided Tour (advertised as one of “the best ways to see Disneyland”) was $5.00 for adults and $4.00 for children 3 to 12. The Guided Tour was also available with One, Two, and Three-Day Passports. During 1984, four Guided Tours were offered every day that Disneyland was open. These were led by 1 “of 47 young men and women who have been trained to serve,” according to the Disney News (Summer, 1984).

1985 : By the Fall, Guided Tour admissions were $6.50 (adults), and $5.50 (children 3 thru 12).

1986 : The Price for Guided Tours were in a state of fluctuation, typically rising slightly during the winter season. For instance, the three-hour Guided Tours (including Admission and unlimited use of attractions were $24.90 (for Adults) and $18.90 (for Children 3 thru 12). But, from November 28th, thru the end of the year, Guided Tour prices were $26.50 for Adults and $20.20 for Children Ages 3 thru 12.

1987 : At the beginning of the year, Guided Tours were still $26.50 for Adults and $20.20 for Children Ages 3 thru 12 (the same winter season prices from 1986). By February of 1987, Guided Tours ($28.00 for Adults, and $21.00 for Juniors [children 3 thru 11]) during 1987 included the three-hour Guided Tour, a One Day Passport admission to the Park, and “unlimited use of attractions (except arcades) at the end of the tour”! [Today at Disneyland ; Monday, February 16th thru Sunday, February 22nd, 1987]

With guests in mind, a number of Disneyland Guided Tours have been dreamed up and offered by Disneyland through the years. Perhaps you have enjoyed Disneyland through one of the following Guided Tours:

•Disneyland V.I.P. Guided Tour

•Halloween Tour (launched 2007)

•Disney’s Happiest Haunts Tour (launched 2008)

•A Walk In Walt’s Footsteps Tour (c. 2002)

•Holiday Time at Disneyland Tour (launched 2008) - “Experience Yuletide cheer on the ‘Holiday Time at Disneyland Park’ Guided Tour. You’ll hear enchanting tales of the Holidays from Disneyland Park’s past and a whimsical sneak peek into Disneyland California Adventure Park.” The tour once included “two popular holiday themed attractions, reserved seating for ‘A Very Merry Christmas Parade, a delicious treat and warm beverage, a collectible pin and tour button. ‘Holiday Time at Disneyland Park’ lasts approximately 3 hours and is offered from [approximately] November 12th through January 6th.”

•The Happiest Hotel on Earth Tour (launched 2010)

•Cultivating the Magic Tour (launched 2012)

•Discover the Magic (launched 2012)

•Walk in Walt’s [Disneyland] Footsteps Guided Tour (launched 2012) - The new Tour excluded Club 33, while still including Walt Disney’s Apartment. During 2015, the tour included The Disneyland Dream Suite.

•Welcome to Disneyland Resort Tour

•The Grand Circle Tour (launched 2018). The Grand Circle Tour was added, increasing Guests' appreciation for the significance of the Disneyland Railroad, and including a themed donut.

Guided Tours in recent years have included such exclusive elements as peeks inside Walt Disney’s Firehouse Apartment or Club 33, a souvenir shrubbery, lunch and desert, exclusive pins, and much more!

“A Walk in Walt's Footsteps”

The official Disneyland storytellers would take Guests through Walt Disney’s original Magic Kingdom with tales of the challenges, hard work, excitement and fun that went into creating “the Happiest Place On Earth”. Around 2002-2003, the tour was offered exclusively to Annual Passholders Nov. 15 - Dec. 15. The tour price was $49.00 for all ages (no discounts applied). Annual Passholders could purchase up to (5) tickets per tour, and were required to show or verify their Annual Pass at the time of purchase. Tickets could be purchased from three locations at Disneyland Resort: Ticket Booths, Guest Services, or in the City Hall Lobby. Annual Passholders were not required to accompany their Guests.

The Tours were 3.5 hours in length and accommodated 15 Guests. Tours met at Tour Gardens Dispatch and departed from Disneyland's Main Entrance - in front of the West Gate, located next to the Newsstand Shop. It was important to arrive 10 minutes before the tour departed.

Some highlights of the tour experience included:

• A unique visit to Disneyland's first attraction featuring Audio-Animatronics™, Walt Disney's Enchanted Tiki Room

• A peek at the lobby of Club 33

• A private lunch on the patio of the Disney Gallery

• An exclusive collectable trading pin

Identification Tags and Name Badges were occasionally distributed to identify guests of some of these seasonal or limited run Disneyland Tour Groups. The artwork (which is seen on this Tag) was once available to Disneyland Cast Members in the form of a limited lithographic print.

Disneyland Guided Tours have always been known for exclusive souvenir gifts as part of their experience! During the second year of operation (1958), full-color copies of “Walt Disney’s Guide to Disneyland” was given as a permanent souvenir of a Guest’s day at Disneyland. As the aspects of tours changed (and new ones were added), the gifts have come to include pins (of varying kinds - even “hinged” and light-up), lanyards, and buttons (some of which have occasionally been “subject to change without notice”).

The Guided Tour Complimentary Souvenir has also been implemented at many Disney Parks worldwide (e.g. Tokyo Disney Sea).

A couple of illustrations (above) featured “Walt Disney’s Disneyland Coloring Book” and “Walt Disney’s Disneyland 128-Page Coloring Book,” (both by Whitman Publishing), introduced young aspiring “colorists” to the Disneyland Tour Guide. For some, those plaid tartans probably posed the challenge to stay within the lines.

It’s not hard to see why occasional merchandise (made available to both Guests and exclusively to Disneyland Cast Members) has commemorated the beloved Disney Parks Tour Hostess and Tour Host! You may have seen some of these Disneyland Tour Hostess or Tour Host - inspired pins, ornaments, bean bag dolls, and many other types of merchandise! One of my personal favorites is this loyal and adorable homage to the classic Guided Tours Hostess Wardrobe, a Disneyland 50th Anniversary Pewter Figure designed by Kevin Kidney & Jody Daily.

Now, Minnie Mouse has appeared as a Guest Relations Hostess or Tour Guide (often as an example of appearance) within occasional publications prepared for Disneyland Cast Members (like the “Disney Courtesy Policies” booklet). Now, (likely inspired by some of these illustrations) the “Minnie Mouse Tour Guide” by sculptor Costa Alavezos (pictured above) was produced both as a limited 9” figure in “The Art of Disney Theme Parks” line, and as an ornament.

These approximate 9-inch Bean Bag Plushes capture likenesses of Mickey Mouse and Minnie Mouse and the fashions of the male and female Disneyland Tour Guide.

We once had the great honor and privilege to be among the “Walk In Walt’s Disneyland Footsteps” Tour Group lead by a new Disneyland Hostess - Victoria! Once our Tour was complete, we couldn’t help but applaud her presentation and enhancement of the Disneyland show. In addition to the magical and memorable look at Walt Disney’s Disneyland, we now had a greater understanding and appreciation for these friendly, personable, and knowledgeable Disneyland Cast Members, as well as the personable services they provide guests each day at Disneyland! This particular Hostess would go on to acquire the knowledge and skill to become a Disneyland V.I.P. Tour Guide as well!

But, the Main Attractions of Guided Tour Gardens are still the very people who continue to prove just what it “takes…to make the dream a reality”! Even more, these veritable models of “Guest Relations” pulsate with the “Spirit of Disneyland,” are of exemplary “good grooming and etiquette,” and are also some of the most intrinsically friendly and knowledgeable Disneyland V.I.P. Tour Guides you’ll ever meet. I am (of course) speaking of Connie (to my right) and Esteban (on my left), pictured above!

Quite often today, Disneyland Tour Guides get their start at Disneyland working for the Park in some other capacity for six months to a year, before transferring to the Disneyland Guest Relations Department. But after applying, the present Disneyland Tour Guides are trained (and carry the adequate knowledge and capability) to lead at least one type of scripted Disneyland Guided Tour, with a group of (up to) 25 guests! This may include memorizing a script some 25 pages in length, and delivering it without improvising or deviating from the script in any way. The best Disneyland Tour Guides (like Shaun) deliver these lines with true intrinsic feelings (that seem second-nature) stemming from a heartfelt passion for Walt Disney’s Magic Kingdom!